Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®)
Andres Requena
Professional Driver
Clewiston,Florida
Summary
Reliable Professional Driver ready to bring over 12 years of road experience to a new company. Well-versed in road and load safety procedures. Excellent problem-solving and customer relations skills, Im a Safety-focused individual possessing outstanding driving record. Over 1million safe miles, not accidents or tickets on record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
21
21
years of professional experience
Work History
OTR Truck Driver - Owner Operator
LandStar Ranger
05.2019 - Current
- Reliable, dedicated and responsible driver, always on time for deliveries and pickups, have not been involved in accidents, and have not received a ticket or infraction.
- Experience on Dry-van division.
- Have been awarded different prizes for driving safe and on time deliveries.
- Implemented thorough pre-trip and post-trip inspections to identify potential mechanical issues before beginning and ending daily routes.
- Contributed to company's safety record with consistent adherence to traffic laws and regulations.
- Experienced on High-Value and High sensitive freight loads.
- Knowledgeable on HOS regulations.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Always operated ELD properly.
- Always follow FMCSA and DOT regulations.
- Always had clean inspections by the DOT, have never been issued a Shut Down.
OTR Truck Driver - Owner Operator
Prime Inc
11.2010 - 04.2019
- Extremely dedicated and responsible driver, always maintained equipment up to date on services, planned accordingly to make sure deliveries and pickups were always on time, was never involved in accidents, never received a ticket.
- Experienced on Reefer Division.
- Reduced fuel consumption by practicing eco-friendly driving techniques and regularly monitoring tire pressure, also by monitoring turbo boost and throttle position to optimize engine performance to maximize fuel mileage.
- Received yearly training on defensive driving.
- Improved on-time deliveries by planning efficient routes and maintaining open communication with dispatchers.
- Was awarded a recognition for driving 1million safe miles.
- Always follow FMCSA, DOT, and Company regulations.
- Always had clean inspections by the DOT was never given a Shut Down or violation.
- Maintained vehicle clean and performed inspections before and after each shift, to minimized break downs.
- Assisted in training new drivers on best practices for long-haul trucking operations, boosting overall performance levels.
Route Delivery Driver
WaterBoy Inc
01.2009 - 01.2010
- In charge of Broward county route that consisted in more than 500 customers per month.
- Follow route instructions to make deliveries on time to regular customers, lifted more than 50lbs daily making the water deliveries to companies and residential customers, always received positive feedback from our clients.
- Installed, maintain and service water coolers and filtration systems.
- Contributed to up sell more products to increase sales and added more customers to assigned route.
- Responsible for keeping equipment in order and clean, inspected the delivering truck every morning before starting route.
- Was never involved in accidents or received a ticket while working for WaterBoy.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Production Operator
FedEx Kinko's
01.2007 - 01.2008
- Production Operator, in daily call center operations.
- Collaborate with Customers to create projects meeting their needs and satisfaction once the project has been completed, Provide outstanding customer service at all times, work with our team members to meet deadlines, finding solutions to our customer, create quotes, place order contacting customer over the phone updating project status, Work closely with other departments to promote sales contests, clarify information, and distribute reports.
- Contributed to up sell more products to increase sales and revenue to our store.
- Responsible for keeping machinery running at all times creating bids and order processing.
- Customer consultant over the phone and over the counter to create projects meeting dead lines and customer satisfaction.
- Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
Customer Service Representative
Rite-Aid Medical Inc
01.2007 - 01.2007
- Recruited to provide top-notch service to both internal and external customers.
- Daily verify information to member and provider regarding patient’s information, update personal information verify shipping dates release and providing tracking information, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity., regularly monitor and update member insurance information, verify eligibility for secondary insurance, Medicare and Medicaid status.
- Selected to coach and mentor new customer service representatives.
- Achieved perfect score on all phone monitor.
- Received Customer Service Award for outstanding track record of positive customer feedback.
- Technical Support Providing technical support to customer daily, explaining how to use the medical equipment provided to them, verify with customer if our products were working properly, replace and provide new equipment if need.
Cashier
Llombart Gas & Oil Inc
01.2005 - 01.2006
- Interfaced with customers to identify needs, field questions, monetary transactions, and resolved issues as needed.
- Coached and mentored new employees in customer-service processes and company policies.
- Played key role in organizing merchandize, make payment to merchandise deliveries, open and closed store.
- Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.
Valet Parking
The Biltmore Hotel
01.2003 - 01.2005
- Coordinated transportation services for guests, including valet parking arrangements and car rentals, resulting in seamless travel experiences.
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
- Provide outstanding customer services at all times, taking care of customers vehicles, making sure customer were charged.
- Resolve any issues with professionalism and sensitivity while dealing with customer.
Education
CDL Class A – Tanker & HAZMAT Endorsement -
CDL Technical School
TWIC Card - undefined
High School Diploma -
Miami Sunset Senior High
Skills
City and OTR driving Experienced
Highly skilled Backing and parking 53' trailers
FMCSA and DOT Regulations Compliance
Vehicle inspection and maintenance knowledge
Logbook (ELD) compliance
Safe Driving Practices, Strong Work Ethic, Professionalism and Punctuality
GPS and Map navigation mastery
Fuel Efficiency Techniques
Load securement
Route Planning
Mechanically inclined
Bookkeeping and profit and loss proficient
Class A CDL – Tanker & HAZMAT Endorsement
Valid DOT Medical Card
TWIC Card
Fully Bilingual - English/Spanish
Qualifications Summary
Highly responsible individual with over 12 years of experience as a professional over the road driver, also poses excellent customer service skills, insurance claims, personal info updates and providing over the phone technical support in a call-center operations within the medical field, insurance claims, and shipping claims. Very knowledgeable on Diesel engines, able to do all maintenance and repairs on equipment. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook). CDL Class A– Tanker and HAZMAT endorsement. TWIC Card. Fluent English/Spanish.
Software
Timeline
OTR Truck Driver - Owner Operator
LandStar Ranger
05.2019 - Current
OTR Truck Driver - Owner Operator
Prime Inc
11.2010 - 04.2019
Route Delivery Driver
WaterBoy Inc
01.2009 - 01.2010
Production Operator
FedEx Kinko's
01.2007 - 01.2008
Customer Service Representative
Rite-Aid Medical Inc
01.2007 - 01.2007
Cashier
Llombart Gas & Oil Inc
01.2005 - 01.2006
Valet Parking
The Biltmore Hotel
01.2003 - 01.2005
CDL Class A – Tanker & HAZMAT Endorsement -
CDL Technical School
TWIC Card - undefined
High School Diploma -
Miami Sunset Senior High