Andres Rivera
Corona,CA
Summary
Computer Engineering graduate seeking IT Support, Help Desk, or Desktop Support roles, with service desk support, hardware troubleshooting, ticket management, and Office 365 experience. Background also includes electronics sales, customer issue resolution, technical documentation, and team leadership that support efficient service delivery and accurate follow-through.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Produce Assistant Manager
Superior Grocers
03.2018 - Current
- Coordinated daily operations and led team in a fast-paced environment
- Trained employees and guided team efforts to enhance collaboration
- Troubleshot operational issues and communicated effective solutions
- Managed multiple tasks simultaneously in a busy environment while maintaining accuracy and attention to detail
Electronic Sales Associate
Walmart
10.2015 - 03.2018
- Assisted customers with electronic products, features, and technical questions
- Utilized communication and problem-solving skills to address and resolve customer inquiries
- Coordinated with team members to streamline operations and enhance service delivery
Education
Bachelor of Science - Computer Engineering
California State University, San Bernardino
San Bernardino, CA05-2025
Skills
- Service desk support
- Hardware troubleshooting
- Ticket management
- Proficient in Office 365
- Technical documentation
- Effective communication
Certification
- CompTIA A+ Certification (In progress)
Timeline
Produce Assistant Manager
Superior Grocers
03.2018 - Current
Electronic Sales Associate
Walmart
10.2015 - 03.2018
Bachelor of Science - Computer Engineering
California State University, San Bernardino