Summary
Overview
Work History
Education
Skills
Timeline
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Andres Rodriguez

Brooklyn,NY

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

8
8
years of professional experience

Work History

Bank Teller

COOPMEGO
07.2022 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Manager

Tecserv
05.2020 - 07.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Online Instructor Imports

GAD Pichincha
02.2022 - 05.2022
  • Provided timely feedback on assignments, allowing students to improve their performance throughout the course.
  • Continuously updated course material based on current industry trends and research findings to maintain relevance in an ever-evolving field.
  • Assisted in the development of a department-wide online teaching manual, sharing best practices and tips for effective virtual instruction with colleagues.
  • Implemented an effective mix of synchronous and asynchronous learning activities for a well-rounded educational experience.
  • Maintained continuous professional development by attending conferences, webinars, and workshops focused on online education best practices.

Restaurant Waiter

SAZON DE MARIA
02.2016 - 12.2017
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Education

Bachelor Business Administration - Business Administration And Management

UNIVERSITY CENTER OF ECUADOR
Quito, Ecuador
02.2022

Skills

  • Customer Service
  • Cash Handling
  • Creative Thinking
  • Cash Management

Timeline

Bank Teller

COOPMEGO
07.2022 - Current

Online Instructor Imports

GAD Pichincha
02.2022 - 05.2022

Manager

Tecserv
05.2020 - 07.2022

Restaurant Waiter

SAZON DE MARIA
02.2016 - 12.2017

Bachelor Business Administration - Business Administration And Management

UNIVERSITY CENTER OF ECUADOR

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