Andres Rodriguez
Customer Service/ Dispatcher
Corona,NY
Summary
Driven Customer Support Representative with over 5+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
5
5
years of professional experience
Work History
Customer Support Agent/Dispatcher/Cashier Manager
Air Park
10.2023 - 11.2024
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Relaying Information such as work orders from the dispatch office to and from the dispatch office. Answering and directing phone calls. Working closely with other dispatchers and supervisors to make sure all assignments are completed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Improved dispatch efficiency by implementing a streamlined communication system between team members and drivers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate/Stock Associate
Adidas
09.2019 - 10.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Used POS system to complete/Troubleshoot online orders, as well as processing of cash and credit card payments as a cashier.
- Proactively identified opportunities for process improvements within the stocking department, enhancing overall efficiency.
Education
Associate of Arts -
LaGuardia Community College
05.2001 -
Skills
- Excellent Customer service
- Organization and recordkeeping
- Teamwork and collaboration
- Fluent in English and Spanish
- Proficiency in Microsoft Office, Google Docs, and Adobe
- Multi-tasking assignments
- Time management
Timeline
Customer Support Agent/Dispatcher/Cashier Manager
Air Park
10.2023 - 11.2024
Sales Associate/Stock Associate
Adidas
09.2019 - 10.2023
Associate of Arts -
LaGuardia Community College
05.2001 -