Andres Rodriguez
Tampa
Summary
Versatile Front Desk Supervisor adept at exceeding guest expectations and leading full service hotel front desk operations. Effective multitasker and team leader with over 10 years in hospitality industry.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Embassy Suites Tampa Airport Westshore
06.2022 - Current
- Oversaw front desk operations with focus for customer service, staff productivity, and operational efficiency. Attended to guest concerns/complaints according to Embassy Suites "Make it Right" standards.
- Trained/coached staff on correct procedures, compliance requirements, and performance strategies.
- Assisted with other duties such as performing night audit, event/banquet set up, and security.
Activities Coordinator/ Concierge
Discovery Village At Tampa Palms
05.2017 - 06.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Answer/ directed incoming phone calls, responded to non-medical needs of the assisted living residents, assisted management with other office related needs.
- Assisted with other needs of the facility such as prep cook/serving, chauffer for residents medical appointments,and emergency maintenance related repairs.
Front Desk Agent
Holiday Inn Express And Suites USF Tampa
10.2016 - 05.2017
- Greeted and checked in/out guest, attended to guest needs and answered/direct phone calls at the front desk.
- Assist management in maintaining/balancing room inventory and maintaining the frontdesk/lobby area to hotel standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Applied Management
Grand Canyon University
07-2026
Skills
- Experience using serval databases such as PEP, OnQ, Opera, and NiteVision
- Guest Relations Management
- Problem-solving skills
- Team building and supervision
- Staff training and development
- Cash Control
Languages
Spanish
Timeline
Front Desk Supervisor
Embassy Suites Tampa Airport Westshore
06.2022 - Current
Activities Coordinator/ Concierge
Discovery Village At Tampa Palms
05.2017 - 06.2022
Front Desk Agent
Holiday Inn Express And Suites USF Tampa
10.2016 - 05.2017
Applied Management
Grand Canyon University
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