Andres Rojas
Miramar,FL
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
9
9
years of professional experience
Work History
Warehouse Operations Associate
Anda Inc.
03.2023 - Current
- Used scanning equipment to process customer order information, check product condition, and print corresponding documents & invoices.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Agent & Logistics Assistant
Central Turbos
11.2020 - 10.2021
- Acted as main point of contact across departments for already established and new customers, creating and managing customer accounts.
- Delivered prompt, friendly and exceptional service for Quoted & sold turbochargers & other auto accessories by explaining unique features.
- Assisted teammates with sales-processing tasks to meet daily sales goals, by aiding in completing and submitting orders.
- Created shipping labels, then directed warehouse workers to storage locations to pick and pack customer orders to ensure timely deliveries.
- Aided in overseeing return and exchange processes from customer to supplier.
- Maintained compliance with import and export laws to maximize delivery efficiency.
- Oversaw client orders and scheduled freight pick up to ensure timely delivery of all customer orders.
Sales Representative & Logistics Assistant
Nodac Technology
11.2019 - 09.2020
- Sold surveillance camera, access control, and alarm systems to regulated technology wholesalers, and licensed installers.
- Ensured logistics coordination through safe and timely pick-up of delivery for domestic & international shipments.
- Assisted in labeling freight, monitoring inventory, calculating, and verifying quantities, and in maintaining accurate inventory in company’s database.
- Utilized QuickBooks Intuit point of sales system to process customer orders and monitor product inventory, adjust and modify sales orders, and apply credit memos to orders.
- Assisted in receiving large containers from international vendors, and transferring new inventory to different store locations.
- Answered customer questions in-person, through email and over phone to maximize customer service.
Customer Service & Optical Assistant
Advanced Eye Center
08.2014 - 08.2018
- Telephoned appointment-holders on day before to confirm eye exams and surgeries. contacted no-shows, obtained insurance pre-authorization.
- Performed clerical duties, including alphabetizing folders and invoices, then entering data into CRM software keeping patient information updated.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Stocked and restocked merchandise, cleaned and straightened displays.
- Informed customers about product lines and services offered by clinic.
- Established and maintained productive working relationships with staff to resolve operational difficulties. Also, always maintained friendly and professional customer interaction.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL07.2019
Skills
- Inbound and Outbound Calling
- Credit card payment processing
- System implementation
- Office equipment proficiency
- Inventory control procedures
- Cross-functional collaboration
- Customer Relationship Management
- MS Office Proficiency
- Data entry
- Fluent in Spanish
- Verbal/written communication
Timeline
Warehouse Operations Associate
Anda Inc.
03.2023 - Current
Customer Service Agent & Logistics Assistant
Central Turbos
11.2020 - 10.2021
Sales Representative & Logistics Assistant
Nodac Technology
11.2019 - 09.2020
Customer Service & Optical Assistant
Advanced Eye Center
08.2014 - 08.2018
Bachelor of Arts - Business Administration
Florida International University