Andres Rosario
Manchester,NH
Summary
Operations professional overseeing 5+ staff members per shift, transport readiness, shift coordination, and documentation in a regulated service environment. Balances staff oversight, vehicle checks, and process control to keep daily operations moving without delay. Fits Operations Supervisor work through steady execution, clear communication, and careful attention to legal standards.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Depot operations supervisor
Aceolution
01.2026 - Current
- Oversee daily depot workflow to align staff assignments, vehicle readiness, and customer service priorities.
- Review incoming work orders and route them to the appropriate team based on urgency and service needs.
- Monitor inventory levels and coordinate replenishment to keep parts and accessories available for active jobs.
- Support bilingual communication with customers and team members to clarify service needs and next steps.
- Inspect vehicles for basic maintenance needs and document findings before work begins.
- Track tire and parts installation tasks to support quality checks and timely job completion.
- Coordinate fleet schedules with service demand to reduce delays and keep operations aligned.
- Communicate schedule updates and service status changes to customers in a clear, professional manner.
- Update internal logs to reflect completed inspections, assigned work, and outstanding depot tasks.
- Manage route planning to improve depot flow and keep outbound service work organized throughout the day.
Supervisor/Dispatch
Florida First Call Removal Service
02.2021 - 02.2025
- Coordinate 12 transport assignments per day to support timely dispatch and route planning.
- Supervise body transporters and reinforce company protocols and legal standards across daily operations.
- Maintain detailed transport logs and regulatory records to support compliance and operational traceability.
- Inspect vehicles regularly and confirm readiness for transport through careful maintenance checks.
- Train new team members on transport procedures, safety expectations, and daily dispatch workflows.
- Coordinate smoothly with families and healthcare staff using bilingual communication when needed.
Body Transporter
01.2021 - 02.2023
- Coordinate hospital, home, accident-scene, and morgue pickups with families, medical staff, and law enforcement.
- Provide calm, compassionate support to grieving families while managing transport logistics with professionalism.
- Keep transport details, legal documentation, and ethical compliance records accurate and organized for each transfer.
- Inspect vehicles before each trip and address readiness issues before departure to support safe, reliable transport.
- Plan routes and schedules to move between locations efficiently while keeping appointments and pickup timing aligned.
Part Salesman/Shift Lead
Advance Auto Part
01.2019 - 01.2021
- Led shift activity during peak hours, coordinated team tasks, and kept store operations running smoothly.
- Resolved customer issues promptly and guided buyers through installation steps for automotive parts.
- Trained teammates on product knowledge and service techniques to strengthen sales support and customer interactions.
- Maintained sales records, processed register transactions, and balanced daily cash totals accurately.
- Kept the sales floor clean and organized while supporting store readiness and inventory presentation.
Platoon Soldier/ Mechanic
U.S. Army
08.2016 - 12.2018
- Inspected vehicles and equipment to identify issues before they affected operational readiness.
- Scheduled and coordinated maintenance plans with team members to keep repair work organized.
- Repaired and maintained large military vehicles, including routine service and emergency fixes.
- Assisted with training new technicians on vehicle repair procedures and safe maintenance practices.
- Handled base gate security, K-9 support, and inspections while also qualifying in small, large, and explosive arms.
Tire Technician
Sams Club
07.2015 - 03.2016
- Performed tire installations, repairs, and maintenance using tire and parts installation and vehicle inspection skills.
- Balanced and rotated tires to improve ride quality and support routine vehicle maintenance.
- Conducted tire inspections and delivered clear replacement recommendations using service recommendations and customer service.
- Assisted customers with tire selection, explained tire care in English and Spanish, and supported sales techniques.
- Kept the work area clean and organized while managing inventory and parts needed for daily service.
Education
High School Diploma - undefined
Polk Acceleration Academy
Lakeland, FLSkills
- Dispatch coordination
- Schedule management
- Route planning
- Inventory management
- Vehicle inspection and maintenance
- Customer estimate preparation
- Appointment scheduling
- Fleet scheduling software
- Customer service
- Auto parts and accessories knowledge
- Tire and parts installation
- Sales techniques
- Bilingual English-Spanish
- Parts ordering
- Service recommendations
- Work order management
Certification
Certified in HVAC
Personal Information
Title: Honorable Discharge U.S. Army
Timeline
Depot operations supervisor
Aceolution
01.2026 - Current
Supervisor/Dispatch
Florida First Call Removal Service
02.2021 - 02.2025
Body Transporter
01.2021 - 02.2023
Part Salesman/Shift Lead
Advance Auto Part
01.2019 - 01.2021
Platoon Soldier/ Mechanic
U.S. Army
08.2016 - 12.2018
Tire Technician
Sams Club
07.2015 - 03.2016
High School Diploma - undefined
Polk Acceleration Academy