Andres Rubio
Minneapolis,Minnesota
Summary
Front of the House Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
FOH Team Member
Instawork
Minneapolis, MN
11.2023 - Current
FOH/BOH Team Member
Instawork
Minneapolis , MN
11.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
FOH Manager
Wolfoods. Inc
Stockbridge, MA
04.2023 - 10.2023
- Trained staff on proper customer service techniques, policies and procedures.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Supervisor
Levy Restaurants/Target Center
Minneapolis, MN
09.2019 - 12.2022
- Ensured safety protocols were followed during the event.
- Planned, coordinated and executed all aspects of events from start to finish.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Assistant Restaurant Manager
Ruscello Restaurant at Nordstrom
Minneapolis, MN
02.2018 - 06.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Assistant Restaurant Manager
Bardo Restaurant
Minneapolis, MN
06.2017 - 01.2018
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Delegated work to staff, setting priorities and goals.
Education
ServSafe Certification - State of Massachusetts -
Certification
Massachusetts 04-2023
Certification -
Leadership in Hospitality
Normandale Community College, Minnesota05-2016
Sommelier Certification -
Wine School of Philadelphia
Philadelphia, PA06-2014
Professional Customer Service Certification -
National Retail Federation
Philadelphia, PA05-2014
Skills
- Staff Management
- Guest Relations
- Training and Coaching
- Staff Motivation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
FOH Team Member
Instawork
11.2023 - Current
FOH/BOH Team Member
Instawork
11.2023 - Current
FOH Manager
Wolfoods. Inc
04.2023 - 10.2023
Supervisor
Levy Restaurants/Target Center
09.2019 - 12.2022
Assistant Restaurant Manager
Ruscello Restaurant at Nordstrom
02.2018 - 06.2019
Assistant Restaurant Manager
Bardo Restaurant
06.2017 - 01.2018
ServSafe Certification - State of Massachusetts -
Certification
Certification -
Leadership in Hospitality
Sommelier Certification -
Wine School of Philadelphia
Professional Customer Service Certification -
National Retail Federation