Andres Rueda Cruz
Fort Worth,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management Supply Chain. Over 20 years of experience building positive relationships with clients, suppliers, team members, and leadership teams using exceptional communication and leadership skills.
Overview
21
21
years of professional experience
Work History
Commercial Effectiveness Manager
TOC Logistics International
01.2023 - 08.2023
- Developed reports and KPIs for the Commercial organization to help support growth, retention, and yield/margin initiatives
- Supported large-scope projects that are centered around enhancing the overall customer experience
- Developed and documented processes and process flows to support the standardization of Commercial job functions
- Built Business Review presentations for the Account Managers, focusing on Customer relationships, business fit, and critical customer business metrics, including global market updates.
Account Manager
TOC Logistics International
01.2020 - 12.2022
- Built and strengthened long-lasting client relationships through effective communication and quick response, resulting in long-term loyalty.
- Stayed in close communication with the customers to discuss and ascertain needs, tailor solutions, and determine how to achieve their objectives and exceed their expectations.
- Acted as liaison between clients and internal teams, conveying information, monitoring, and analyzing customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to review and mitigate discrepancies and address problems, enhancing client satisfaction, reducing costs, and streamlining processes.
Logistic and Foreign Trade Manager
Hino Motors Manufacturing Colombia S.A
07.2008 - 01.2017
- Created and implemented the Logistics and Foreign Trade Department of six team members
- Achieved the company's short-term goals in four months and then designed all the strategies for the growth and development of new business for the company
- Led the end-to-end supply chain and optimized the just-in-time process for all the chain activities
- Planned and directed the delivery of vehicles to clients
- Improved the team's effectiveness results and helped the team members to improve their analytical skills
- Reduced freight and importation expenses by 20%, around US$150K per year.
Exchange Money Manager
MAZDA – Compañía Colombiana Automotriz S.A
10.2002 - 07.2008
- Led the company's most extensive vehicle exportation operation of $500M by coordinating multifunctional teams to meet customers' requirements and deadlines
Education
MBA - Business Management
Purdue Krannert School of Management
West Lafayette, IN05.2019
Bachelor of Science - Business Administration
Universidad San Martin
Bogota, Colombia09.2002
Skills
- Customer Satisfaction
- Critical thinking
- Cross-Functional Collaboration
- Data Analysis
- Problem-solving,
- CRM Software
- Proficiency in MS Office
- Client Rapport-Building
- Managing Multiple Tasks
- Prioritizing Workflows
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Commercial Effectiveness Manager
TOC Logistics International
01.2023 - 08.2023
Account Manager
TOC Logistics International
01.2020 - 12.2022
Logistic and Foreign Trade Manager
Hino Motors Manufacturing Colombia S.A
07.2008 - 01.2017
Exchange Money Manager
MAZDA – Compañía Colombiana Automotriz S.A
10.2002 - 07.2008
MBA - Business Management
Purdue Krannert School of Management
Bachelor of Science - Business Administration
Universidad San Martin
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