ANDRES SANCHEZ
Miami,FL
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Site Director of Operations
Alorica
10.2020 - 04.2023
- Oversees development of management team (e.g., setting performance expectations/targets, training, coaching, performance appraisals, etc.)
- Managed purchasing, sales, marketing and customer account operations efficiently .
- Monitors/approves monthly client billing, making revisions as necessary.
- Tracks revenue to plan and report variances on a monthly basis.
- Identifies additional prospective work opportunities and develops innovative approaches to manage efficiency and profitability.
- Leveraged analytics to make data-driven and informed decisions about site operations.
- Conducted daily site audits to identify successes and failures and formulate improvement plans.
- Built and maintained strong relationships with internal and external partners.
Operation Manager
Alorica
01.2012 - 10.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Team Manager
Alorica
01.2005 - 12.2011
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on a daily basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Monitored incoming calls and provided feedback to 20 associates to improve quality of service.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10.2006
BBA - International Business and Marketing
Florida International University
12.2004
Skills
- Reporting Tools
- Customer Experience
- Mathematical Calculation and Reasoning
- Client Satisfaction
- Strategic Vision
- Operational Efficiency
- Operating Budget
- Improve Performance
Languages
Spanish
Native or Bilingual
Timeline
Site Director of Operations
Alorica
10.2020 - 04.2023
Operation Manager
Alorica
01.2012 - 10.2020
Team Manager
Alorica
01.2005 - 12.2011
MBA - Business Administration
University of Phoenix
BBA - International Business and Marketing
Florida International University