Andres Santiago-Ramirez
Phoenix,AZ
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Claim Adjuster I
Silver Rock Inc
02.2022 - 12.2022
- Examined claims forms and other records to determine warranty coverage.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Demonstrated proficiency in typing and computer between multiple programs and phones.
Automotive Technician
Penske Automotive
10.2017 - 02.2022
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Data collection using data loggers, volt meters and other technical equipment
- Completed customer orders and warranty services according to manufacturer specifications with minimal supervision.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Communicating and coordinating with colleagues as necessary.
- Acknowledging and resolving customer complaints.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Production Manager
VisionIT
05.2016 - 08.2017
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Education
Associate of Arts - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ02.2019
Skills
- Troubleshooting Skills
- Electrical System Maintenance
- Safety Policies and Procedures
- OSHA Regulation Compliance
- Advanced Oral and Written Communication Skills
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Claim Adjuster I
Silver Rock Inc
02.2022 - 12.2022
Automotive Technician
Penske Automotive
10.2017 - 02.2022
Production Manager
VisionIT
05.2016 - 08.2017
Associate of Arts - Automotive Technology
Universal Technical Institute of Arizona Inc
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