Andres Sedillo
Albuquerque
Summary
With over 15 years of successful experience in sales, marketing, management, internet/social media, and real estate, I have a strong corporate background. Expertise includes managing both corporate and individual accounts, sales and marketing to consumers and top-level executives of Fortune 500 companies and major corporations. Consistently exceeded metrics and sales goals, while growing business within accounts and leading teams. Extensive experience in managing complex business transactions, social media management, internet services, and app development and sales. Highly proficient in all MS Office products, as well as various internet and social media applications.
Overview
23
23
years of professional experience
Work History
Social Media Specialist
T-Mobile
- In Social Media Customer Care we work closely with the all-stars in Marketing, Corporate Communications, Customer Relations, and even our CEO, John Legere himself! T-Force #BleedsMagenta and embodies what it means to take ownership and bring the Un-carrier attitude to life with every interaction
- We work hard and have more fun! This is essentially a Customer Care position which utilizes social platforms as the primary medium of communication
- We support T-Mobile's Social Media Care strategy by maintaining the vitality and growth of T-Mobile social properties for multiple channels, including but not limited to Facebook, Twitter, Google+, YouTube, Instagram, Snapchat, & others
- Assist customers with everything related to T-Mobile through multiple channels including Facebook, Twitter, Google+, YouTube, Instagram, Snapchat
- Resolve customer issues and suggest pricing and upgrade options using knowledge, resources, and expertise with all T-Mobile systems
- Assists in supervision and mentoring of other agents to ensure quality interactions, and productivity
Senior Technical Specialist
T-Mobile
- Leads motivates, and develops a team of technical care specialists to maximize performance and results
- Responsible for providing information and supporting team, while assisting in positioning of solutions for T-Mobile customers
- Assists in providing solutions for complex customer issues, and customer escalations in and out of scope
- Develops T-Mobile employees to maximize performance and results, while creating a positive and fun work environment
- Assists with identifying, and implementing key behaviors to drive results
- Responsible for creating a positive team environment, and driving results
- Handles escalated issues that require out of the box thinking, and problem-solving skills to find solutions
- High level of proficiency with all T-Mobile tools and systems
Account Executive
T-Mobile
01.2015 - Current
- True hunter role targeting businesses and recommending wireless solutions by suggesting service plans, data and other enhanced services to successfully negotiate and close business
- Role requires strong proficiency with all MS office tools, and CRM systems in place
- Strong customer service and follow up skills
- Assists with account management and maintenance after initial sale is completed
- Brings an aggressive and persuasive approach to generating and qualifying leads through prospecting, cold calling and door knocking
- Applies creative and effective process to negotiate and close deals
- Fully utilizes all funnel management and prospecting tools to maximize lead generation and close sales
Owner/Sales manager
Abq App Co
01.2013 - 01.2014
- Company Overview: NM premier Mobile application design company
- Owner and manager of ABQ APP Co, NM premier Mobile application design company
- Recently opened, and created mobile applications for such local businesses as NM Balloon Museum, iL Vicino, and NM Restaurant association
- Responsible for all aspects of sales and implementation process
- Specializing in Mobile application creation for iOS, Android, and HTML 5
- Responsible for driving local business sales, cold calling, and following up to close sales
- Handled all social media marketing, search engine optimization, and business development campaigns
- NM premier Mobile application design company
Inside Account manager
Hewlett-Packard
01.2009 - 01.2012
- Marketed, developed, and implemented complex computing solutions for Fortune 500 companies of 5,000 seats or more
- Responsible for driving sales, pricing, and order management for up to $30 million in annual revenue
- Expanded business within accounts by maintaining working knowledge of hardware, and software solutions, as well as third party opportunities
- Applied interview based sales techniques to uncover additional opportunity for hardware, services, and software sales
- Achieved over 120% of revenue goal, and increased margin by up to 20% within three years at HP
- Specialized in media and telecom vertical, applying knowledge of specialized hardware and software to increase sales
- Supported customers and clients virtually using teleconferencing and online account management tools
Owner/Qualifying Broker
Image Real Estate Solutions LLC
01.2008 - 01.2010
- Owned and managed real estate firm specializing in HUD, foreclosure, and short sale properties
- Responsible for broker supervision, quality control, lead-generation and recruiting
- Intimate knowledge of real estate and financing markets, and navigating complex sales/transactions
- Solicited and closed many successful purchases and sales
- Developed and implemented social media management, and marketing campaign
Customer Service and Sales
Qwest Communications
01.2002 - 01.2008
- Sales and Service specialist selling products including Home phone, DSL, Cellular, and Satellite television
- Assisted customers with new service, billing inquiry, and consolidation of billing
- Used many interview-based sales techniques to consistently achieve and exceed sales goals
- Worked in a number of titles in a call center and retail
- Consistently achieved and exceeded sales goals, including product mix, and service sales
- Applied strong knowledge of computer hardware and software, as well mobile electronics to increase sales
- Volunteer coordinator for the state of New Mexico for 2 years
Education
Certification -
Dearborn Real Estate School
Albuquerque, NM01.2007
Associate of Science - Human Biology
Cabrillo College
Santa Cruz, CA01.1994
H.S. Diploma - undefined
California High School
Santa Cruz, CA01.1993
Skills
- Business Development
- B2B
- Prospecting
- Cold Calling
- Android
- Mobile Applications
- IOS
- CRM Software
- Application Development
- Account Management
- Forecasting
- Operating Systems
- Computer Hardware
- Salesforce
- Customer service
- Social media strategy
- Google analytics proficiency
- Web content development
- Social media trends
- Social media platforms
Timeline
Account Executive
T-Mobile
01.2015 - Current
Owner/Sales manager
Abq App Co
01.2013 - 01.2014
Inside Account manager
Hewlett-Packard
01.2009 - 01.2012
Owner/Qualifying Broker
Image Real Estate Solutions LLC
01.2008 - 01.2010
Customer Service and Sales
Qwest Communications
01.2002 - 01.2008
Social Media Specialist
T-Mobile
Senior Technical Specialist
T-Mobile
H.S. Diploma - undefined
California High School
Certification -
Dearborn Real Estate School
Associate of Science - Human Biology
Cabrillo College
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