Andres Velasquez
Brooklyn,NY
Summary
A dynamic barista with a proven track record at Hungryghostbrooklyn and L'insolent Coffe, I excelled in beverage preparation and customer interaction. Expert in espresso techniques and cash handling, I fostered loyalty through personalized service and efficient order processing, improving customer satisfaction and streamlining operations in high-volume environments. Adaptable and creative, I thrive in dynamic environments.
Overview
2
2
years of professional experience
Work History
Coffee Barista
L’insolent
11.2024 - Current
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Hungryghostbrooklyn
12.2022 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Education
12 - School
Lafayette
Brooklyn, NY12.2021
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Quality standards
- Espresso preparation
- Time management
- Adaptive and creative
- Opening and closing duties
- Latte art
- Cash handling
- Safe food handling practices
- Coffee expertise
Accomplishments
Quality
Coexistence
Toyalty
Respect
Trust
Timeline
Coffee Barista
L’insolent
11.2024 - Current
Barista
Hungryghostbrooklyn
12.2022 - 12.2024
12 - School
Lafayette
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