Andres Velez
Kissimmee,FL
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Maintance Of Florida Inc
02.2017 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Increased employee performance through effective supervision and training.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping and Laundry Attendant
Clean Tec Outsourcing
03.2017 - 01.2018
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
Deep Cleaner /Houseperson
Hospitality Staffing Solutions
05.2012 - 12.2017
- Enhanced cleanliness levels by thoroughly deep cleaning various commercial and residential spaces.
- Efficiently removed stubborn stains or buildup using appropriate chemical treatments without causing damage to surrounding materials or surfaces.
- Supported team members as needed to ensure timely completion of projects and optimal allocation of resources.
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Operated custodial equipment such as carpet cleaners, carpet extractors, steamers, floor polishers and buffers.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Promoted positive workplace culture through effective communication and teamwork.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Reduced allergen presence by performing in-depth carpet and upholstery cleaning tasks.
- Maintained a safe working environment by adhering to industry-standard safety practices during deep cleaning procedures.
- Increased client satisfaction by addressing specific concerns and providing customized deep cleaning solutions.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Handled requests for extra linens, toiletries and other supplies.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Assist Housekeeper
- Transport dirty linens/towels,remove from corridor floor, to the linen room and loading dock.
- Stock linen closet with amenities and supplies for room attendants.
- Empty room attendant carts of soiled linen and trash.
- move,lift,push,pull and place objects weighing less 50 pound without assistance/
- greet guests in a friendly manner
Education
High School Diploma -
Colegio Luis Carlos Galan
Cali,colombia06.1997
Skills
Leadership
Team Work
Strong Work Ethic
Sanitation
Safe use of cleaning products
Organization
Detail -oriented
Communication skills
Problem-solving skill
Language English/Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Housekeeping and Laundry Attendant
Clean Tec Outsourcing
03.2017 - 01.2018
Housekeeping Supervisor
Maintance Of Florida Inc
02.2017 - Current
Deep Cleaner /Houseperson
Hospitality Staffing Solutions
05.2012 - 12.2017
High School Diploma -
Colegio Luis Carlos Galan