Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andre's Venegas

Winter Haven,FL

Summary

Dynamic leader with proven expertise in department leadership and motivational leadership, honed at BrandsMart USA and SUBWAY®Restaurants. Excelled in enhancing sales by 10% through strategic improvements and staff development. Skilled in conflict de-escalation and relationship building, ensuring high standards of customer service and team cohesion. Dedicated Department Manager with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

37
37
years of professional experience

Work History

Department Manager

BrandsMart USA
West Palm Beach, FL
01.2001 - Current
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Ensured compliance with company policies and relevant regulations.
  • Resolved customer complaints and issues promptly and professionally.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Analyzed sales data and market trends to adapt strategies and maximize profitability.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Manager

SUBWAY®Restaurants
Pompano Beach, FL
01.1988 - 06.2001
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with industry regulations and company policies.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Directed recruitment, hiring, and training of new staff members.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) - Sales

University of San Marcos
Lima Peru

Skills

  • QA
  • QC
  • Rules and regulations
  • Budgeting and forecasting
  • Regulatory standards
  • Department inspection
  • Flexible schedule
  • Staff hiring and retention
  • Sales expertise
  • Conflict de-escalation
  • Product restocking
  • Motivational leadership
  • Verbal and written communication
  • Relationship building and management
  • Personnel training and development
  • Department leadership
  • Goals and performance
  • Scheduling
  • Employee performance evaluation
  • Decision-making
  • POS software
  • Workplace safety awareness
  • Time management
  • Employee scheduling

Languages

Spanish
Professional
English
Professional
Portuguese
Limited

Timeline

Department Manager

BrandsMart USA
01.2001 - Current

Manager

SUBWAY®Restaurants
01.1988 - 06.2001

Some College (No Degree) - Sales

University of San Marcos
Andre's Venegas