Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Andres Villalba

Bogotá,Colombia

Summary

Technical Consultant with extensive experience at 3Shape, focusing on system performance evaluation and tailored solution development. Proven ability to enhance client operational efficiency and deliver effective training sessions. Multilingual in English, French, and Spanish, with strong problem-solving skills and a commitment to user satisfaction.

Overview

7
7
years of professional experience

Work History

Technical Consultant

3Shape
01.2025 - Current
  • Led technical assessments to evaluate system performance and identify improvement opportunities.
  • Developed customized solutions to enhance client operational efficiency and reduce costs.
  • Provided training sessions for clients on new technologies, increasing user adoption and satisfaction rates.

Bilingual Customer Service Agent

Foundever
09.2023 - 12.2024
  • Providing high-quality customer experience in different lines of business in the BPO industry.

Quality Analyst

Teleperformance
09.2018 - 07.2021
  • Evaluating other interpreters’ live work to analyze their renditions and provide feedback to them based on their performance. Pointing out strengths and weaknesses, as well as providing direct advice for them.

Interpreter

Teleperformance
02.2018 - 09.2018
  • Providing telephonic Spanish-and-English interpretation for customers on different locations and focusing on different industries.

Education

Bachelor's degree - English-teaching

Universidad De Córdoba
Montería, Colombia
06.2014

Skills

  • Fluent English, French, and Spanish
  • CRM software usage
  • Strong interpersonal skills
  • Customer service
  • Problem-solving
  • Time management
  • Verbal and written communication
  • Technical troubleshooting
  • System performance evaluation
  • Custom solution development
  • Client training sessions

Languages

English: Native-like, French: Advanced, Spanish: Native

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Achieved employee-of-the-month title several times due to best practices and optimal results.
  • Completed tasks in record time leading to optimization in production and reports.

Timeline

Technical Consultant

3Shape
01.2025 - Current

Bilingual Customer Service Agent

Foundever
09.2023 - 12.2024

Quality Analyst

Teleperformance
09.2018 - 07.2021

Interpreter

Teleperformance
02.2018 - 09.2018

Bachelor's degree - English-teaching

Universidad De Córdoba

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