Client Service Specialist Manager
Mississippi Department Of Rehabilitation Services
01.2025 - Current
Lillian Loggins
Brandon,MS
Timeline
HR Employee Relations Specialist
YoungWilliams
08.2024 - 09.2024
Payment Processing Specialist
Trustmark Bank
06.2024 - 08.2024
Veterinary Hospital Manager
Flowood Pet Hospital
09.2021 - 02.2024
HR Employee Relations Representative
Crothall Healthcare Environmental Services
10.2020 - 04.2021
Auto Parts Manager
Carmax
03.2014 - 10.2020
HR Recruiter
Hospital Housekeeping Services
08.2012 - 05.2014
Bachelor of Science - Human Resources Management
Jackson State University
Summary
Providing operational support to management and HR business partners regarding diversity, equal employment, and affirmative action programs in keeping with objectives and which ensure compliance with current legal requirements. Works with management and HR business partners to align and drive key equal employment opportunity strategies, initiatives, and programs.
Skills
- Ethics and Compliance
- Workplace Safety
- Disciplinary action management
- Recruitment and selection
- Training development
- Labor law knowledge
- HR background
- Employee Relations
- Employment law
- Human Resources Management
- Benefits Administration
Work History
Client Service Specialist Manager
Mississippi Department Of Rehabilitation Services
01.2025 - Current
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
HR Employee Relations Specialist
YoungWilliams
08.2024 - 09.2024
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
- Advised HR department on updates to labor laws and regulations affecting company policies or procedures as needed, ensuring continued compliance in all aspects of operations.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Processed over 30 new hires, transfers, and separations.
Payment Processing Specialist
Trustmark Bank
06.2024 - 08.2024
- Managed over 150 high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
Veterinary Hospital Manager
Flowood Pet Hospital
09.2021 - 02.2024
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Boosted hospital revenue by 15% by promoting additional services such as grooming, boarding, and dental cleanings to clients during appointments.
- Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
HR Employee Relations Representative
Crothall Healthcare Environmental Services
10.2020 - 04.2021
- Established strong rapport with 50 new clients monthly through attentive listening and prompt responses, ensuring a solid foundation for long-lasting partnerships.
- Developed training materials for new team members, promoting best practices in relationship management techniques.
- Maintained detailed records of client interactions, allowing for efficient data analysis and improved service customization over time.
- Managed a diverse portfolio of clients, providing tailored support and ensuring consistent satisfaction across all accounts.
- Produced and distributed brochures, newsletters and press kits.
Auto Parts Manager
Carmax
03.2014 - 10.2020
- Advised over 100's of customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Fostered a team-oriented environment among staff members, promoting collaboration and mutual support.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
HR Recruiter
Hospital Housekeeping Services
08.2012 - 05.2014
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified over 50 applicant references and employment details.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
Education
Bachelor of Science - Human Resources Management
Jackson State University
Jackson, MS12.2025
Certification
- CERT (Community Emergency Response Trainer)
- FEMA Training Academy
- Notary Public
- OSHA Certified
- CPR/AED Certification
- Incident Command System, various levels such as ICS-100, ICS-200, ICS-300, etc., – Federal Emergency Management Agency's Emergency Management Institute.
Overview
13
13
years of professional experience
1
1
Certificate
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved low revenue but high traffic from clients which led to a 25% increase in revenue.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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