Andres Zavaleta

• Enhanced member experience and satisfaction by promptly addressing concerns and providing personalized fitness recommendations.
• Ensured a safe workout environment for members through diligent equipment maintenance and regularly checking in with members
• Contributed to increased membership retention by fostering a welcoming and supportive atmosphere.
• Assisted with the onboarding of new members, conducting gym orientations and demonstrating proper equipment usage.

•Assisted customers in looking for and acquiring specific items, improving overall customer experience.

• Handled customer inquiries and suggestions courteously and professionally.

•Stocked and replenished shelves and aisles constantly And consistently

•Conducted training sessions for other Customer Service Representatives on various aspects of the job including skills development, product knowledge, and procedural updates.

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
• Stocked shelves and kept the aisles replenished