Andres Alejandro Graterol Bastardo
East Windsor,USA
Summary
With a strong set of problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Operations Coordinator II
Ryder
10.2022 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
- Interacted well with customers to build connections and nurture relationships.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed customer feedback and provided solutions to improve customer service.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Warehouse Associate
Amazon
11.2020 - Current
- I pick up the items on the locations and put them in packing line
Warehouse Associate
Rugs Usa
11.2019 - 11.2020
- Initiate as a normal worker, and I level up to second in command in the LTL department
- Organize any paperwork dropped by the drivers from the previous night or earlier that morning
- Use pallet jacks and forklifts to load and unloading of freight
- Make sure that any truck was loaded correctly
- When LTL has no work for me to do I was sent to the office to help
- Usually requested to be in charge of special projects
- I also was usually requested to do tasks for every supervisor
Education
Associate of Science - Physics
Mercer County Community College
West Windsor, USA12.2025
Computer Engineering - undefined
Fermín Toro University
Cabudare, Venezuela03.2018
Skills
- Computer Skills
- Problem Solving
- Adaptability
- Data Entry
- Critical Thinking
- Teamwork Skills
- Conflict Resolution
- Data analyst
- Staff Supervision
- Performance monitoring
- Data Processing
- Report Analysis
Birthdate
06/06/2000
Personal Information
Nationality: Venezuela
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Coordinator II
Ryder
10.2022 - Current
Warehouse Associate
Amazon
11.2020 - Current
Warehouse Associate
Rugs Usa
11.2019 - 11.2020
Associate of Science - Physics
Mercer County Community College
Computer Engineering - undefined
Fermín Toro University
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