Andres David Mancera Rojas
Customer Service Associate
Orlando,FL
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
2
2
years of professional experience
Work History
Volunteer
Church Plant Media
Bogotá, Colombia
04.2020 - 06.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Multimedia Specialist
Church Plant Media
Bogotá, Colombia
03.2019 - 05.2022
- Managed digital archives to maintain organized file management system of images and video clips.
- Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
- Transcribed and logged interviews using Obs Studio, .
- Collaborated with 5-person team to construct interactive presentations and analyze processes, events and services.
Customer Service Associate
Family Business
Bogotá, Colombia
12.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Programmer
Organization
Bogotá, Colombia
07.2021 - 12.2021
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Incorporated database technologies such as relational databases, SQL and C++, Java and Python into coding projects.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Education
Mechatronics Engineering - Engineering
Universidad Militar Nueva Granada
Bogota, Colombia06.2025
High School Diploma -
Colegio Bilingüe Arca Internacional
Bogota, Colombia06.2019
Skills
- Operations Support
- Computer Skills
- Adaptability and Dependability
- Data Entry
- Teamwork and Collaboration
- Program Development Participation
- Media Placement
- Multimedia Presentations
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Family Business
12.2021 - 01.2022
Programmer
Organization
07.2021 - 12.2021
Volunteer
Church Plant Media
04.2020 - 06.2022
Multimedia Specialist
Church Plant Media
03.2019 - 05.2022
Mechatronics Engineering - Engineering
Universidad Militar Nueva Granada
High School Diploma -
Colegio Bilingüe Arca Internacional
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