ANDRES FELIPE RICO
Miami,FL
Summary
As a Mobility Manager at Free2move, a subsidiary of Stellantis, I am responsible for developing and implementing mobility services and solutions that meet the diverse needs and preferences of our customers. I have over nine years of experience in the automotive industry, managing multiple rental brands and leading teams of sales and service professionals.
I have a Bachelor's Degree in Business Administration and Management from St. Thomas University, and two certifications from LinkedIn that reflect my commitment to continuous learning and leadership development. I am proficient in Microsoft Word, advertising, and sales management, and fluent in English and Spanish. I excel at building and maintaining social networks and client relations, and I am passionate about driving mobility innovation and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Mobility Manager
Free2move | Stellantis |
11.2023 - Current
- Provide expert vehicle rental advice to clients and conduct competitor analysis.
- Manage queries, ensure timely payments, and offer software training and support.
- Analyze dealership performance, identify growth areas, and build strong relationships.
- Develop and present strategic business plans to drive expansion.
- Conduct competitor analysis and provide expert rental advice.
- Analyze dealership performance and develop business plans.
- Build and maintain strong relationships with dealership partners.
TRI BRAND BRANCH MANAGER
ENTERPRISE HOLDINGS INC
09.2022 - 11.2023
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
TRI BRAND BRANCH MANAGER
ENTERPRISE HOLDINGS INC, MIAMI INTERNATIONAL AIRPORT
11.2019 - 09.2022
- Managing a fleet of 12,000 cars and approx
- 2000 transactions per day, overseeing 3 different brands under the Enterprise Holdings Inc
- Umbrella (Enterprise Rent-a-Car, National car rental, and Alamo rental car)
- Utilize forecasting Data Analytics to measure business results, enhance margins, and utilization
- Support regional executives on cost control planning, and developing strategies
- Enhancing net profitability by identifying and eliminating areas of over-spending as well as forecasting and supervising fleet movements to ensure right spending and optimization of personnel.
SR. STATION MANAGER
ENTERPRISE HOLDINGS INC, MIAMI INTERNATIONAL AIRPORT
03.2017 - 09.2019
- Promoted to the Airport Market in charge of schedule of the team, managing employees with different sources of motivation to ensure best attitude and performance
- Created a plan to assess fleet cleanness and ensure we deliver the best product to our customers
- Conducting employee-developing strategies such as biweekly one-on-ones and yearly employee performance reviews, to analyze revenue generation, and areas of opportunity and its cost
- Coaching a staff of 5 different work groups of 15-20 each on sales techniques, and maximizing incremental revenue by 7%
- Transformed struggling customer service and improved metrics from 81% to 86% YTD
- Built a team and improved employee retention from 76% to 86%, recognized for the 3 lowest turnover ratio in airport region
- Surpassing YTD goals by 3%.
MANAGEMENT ASSISTANT
ENTERPRISE RENT A CAR
02.2015 - 05.2017
- Exceeded all tasks Sales and Service expectation coming out as top three in Sales and Development in the Region 5 months in a row and quickly gaining the trust of leadership and colleagues
- I was offer the Management Assistant after 7 months managing staffing round schedules as well as new hire Training and Development
- Improved branch’s profit plan by 15% over 6 month expanding market share on local region; relationships with Body-shops, Hotels, Media firms were built and strengthen
- Increased fleet utilization from 80% to 91.8% over 6 Month periods, increase was a key factor on increased profit through the reduction of all related holding costs
- Awarded #1 branch in Customer Service out of 9 branches in March and May 2017
- Promoted to Sr
- Station Manager at the 2nd largest in the world - Miami International Airport location.
Data Specialist
Florida Center of Allergy & Asthma Care
06.2014 - 09.2014
- Update and maintain information on computer systems and in archives
- Maintains customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Education
BBA - Business Management
St. Thomas University
Miami Gardens, Florida12.2016
Miami Palmetto Senior High School
Miami, Florida2010
Skills
- Strategic Planning
- Leadership & Team Development
- Performance Management
- Conflict Resolution
- Business Expansion
- Business Development
- Sustainability Planning
- Analytical
- Forecasting Strategist
- Sales expertise
- Customer Service Metrics
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Mobility Manager
Free2move | Stellantis |
11.2023 - Current
TRI BRAND BRANCH MANAGER
ENTERPRISE HOLDINGS INC
09.2022 - 11.2023
TRI BRAND BRANCH MANAGER
ENTERPRISE HOLDINGS INC, MIAMI INTERNATIONAL AIRPORT
11.2019 - 09.2022
SR. STATION MANAGER
ENTERPRISE HOLDINGS INC, MIAMI INTERNATIONAL AIRPORT
03.2017 - 09.2019
MANAGEMENT ASSISTANT
ENTERPRISE RENT A CAR
02.2015 - 05.2017
Data Specialist
Florida Center of Allergy & Asthma Care
06.2014 - 09.2014
BBA - Business Management
St. Thomas University
Miami Palmetto Senior High School
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