Andres Francisco Vinces Villacis
Stamford
Summary
Accomplished Customer Service Supervisor with a focus on problem-solving and team performance. Enhanced customer satisfaction through effective issue resolution and performance metrics implementation.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Frio Extremo
01.2019 - 03.2023
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Developed training materials, enhancing staff knowledge and operational efficiency.
- Resolved escalated customer issues, improving satisfaction and loyalty rates.
- Implemented performance metrics, tracking team progress towards service goals.
- Coordinated scheduling, optimizing workforce allocation during peak hours.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
General Supervisor
AlcoverCorp
01.2016 - 12.2018
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Mentored team members, fostering a collaborative environment to enhance productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated scheduling and resource allocation to optimize workforce efficiency.
- Ensured compliance with industry regulations by staying current on relevant laws, codes, and best practices.
Customer Service Representative
Jose Joaquin De Olmedo Airport
01.2018 - 11.2018
- Enhanced customer satisfaction through effective communication and problem resolution.
- Streamlined check-in processes to reduce wait times for passengers.
- Trained new team members on customer service protocols and procedures.
- Implemented feedback mechanisms to improve service delivery consistently.
- Collaborated with airport operations to ensure seamless passenger experiences.
Education
Associates Degree - Business Administration
Liceo Cristiano De Guayaquil
Guayaquil04-2013
High School Diploma -
Ismael Perez Pazmino
Guayaquil Ecuador02-2009
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- Work prioritization
- Delegating work
- Call monitoring
- Sales support
- Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Frio Extremo
01.2019 - 03.2023
Customer Service Representative
Jose Joaquin De Olmedo Airport
01.2018 - 11.2018
General Supervisor
AlcoverCorp
01.2016 - 12.2018
Associates Degree - Business Administration
Liceo Cristiano De Guayaquil
High School Diploma -
Ismael Perez Pazmino