Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andresha Brown

Suffolk,VA

Summary

Dynamic sales professional with extensive experience at Virginia ABC, excelling in customer service and team leadership. Proven track record in boosting sales through effective product recommendations and maintaining high customer satisfaction. Skilled in cash handling and inventory control, fostering strong relationships to drive repeat business and achieve sales goals.

Overview

12
12
years of professional experience

Work History

Lead Sales Associate

Virginia ABC
10.2018 - Current
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained knowledge of current promotions and marketing initiatives to effectively communicate with customers.
  • Operated point-of-sale systems accurately, processing transactions and managing cash flow efficiently.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
  • Handled inventory management tasks, including stock replenishment and conducting regular counts for accuracy.
  • Resolved customer inquiries and complaints promptly to maintain a positive shopping environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Virginia ABC
07.2016 - 11.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Sales Associate

Walgreens
07.2015 - 10.2018
  • Organized merchandise displays, ensuring products were visually appealing and accessible to customers.
  • Trained new associates on store policies, procedures, and customer service standards for seamless integration.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Fresh Pride
04.2013 - 12.2013
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained knowledge of current promotions and marketing initiatives to effectively communicate with customers.
  • Operated point-of-sale systems accurately, processing transactions and managing cash flow efficiently.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
  • Handled inventory management tasks, including stock replenishment and conducting regular counts for accuracy.
  • Resolved customer inquiries and complaints promptly to maintain a positive shopping environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

King’s Fork High School
Suffolk, VA
06.2012

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Staff training and development
  • Customer needs assessment
  • Merchandise displays
  • Mentoring and training
  • Inventory and stocking
  • Product knowledge expertise
  • Customer care
  • Staff supervision
  • Inventory control

Timeline

Lead Sales Associate

Virginia ABC
10.2018 - Current

Sales Associate

Virginia ABC
07.2016 - 11.2018

Sales Associate

Walgreens
07.2015 - 10.2018

Sales Associate

Fresh Pride
04.2013 - 12.2013

King’s Fork High School

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Andresha Brown