Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Luciano Jaquez Rodriguez

Orlando,FL

Summary

Dynamic Spanish Interpreter with a proven track record at Lionbridge, excelling in verbal communication and relationship building. Recognized for enhancing client satisfaction through culturally sensitive interpretations and effective language support. Adept at navigating high-pressure situations, leveraging customer service expertise to resolve conflicts and foster loyalty.

Diligent Customer Service Agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Spanish Interpreter

Lionbridge
03.2024 - Current
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.

Customer Service Representative

NexRep
10.2020 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Customer Service Representative

Liveops Inc.
02.2018 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Orange Technical College (District Office)
445 W Amelia St, Orlando, FL 32801

Skills

  • Fluent spanish
  • Native fluency
  • Verbal communication
  • Memory retention
  • Sight translation
  • Interpersonal communication
  • Relationship building
  • Telephone interpreting
  • Customer service expertise

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Spanish Interpreter

Lionbridge
03.2024 - Current

Customer Service Representative

NexRep
10.2020 - 06.2024

Customer Service Representative

Liveops Inc.
02.2018 - 02.2021

High School Diploma -

Orange Technical College (District Office)
Andres Luciano Jaquez Rodriguez