Andres Luis DeLaRosa
Norton,TX
Summary
Versatile GMP & Custodial Manager trained in Costumer Services utilizing my experience managing daily cleaning to deliver exceptional patient satisfaction and financial profitability, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of JCAHO Standards, FDA regulation and an unsurpassed work ethic.
Overview
15
15
years of professional experience
Work History
GMP Manager
SBM Management
Norwood, Massachusetts
04.2022 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, SOP.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Monitored staff performance and addressed issues.
- Led a team of 21 employees, ensuring high productivity and excellent customer service.
Custodial Manager
Massachusetts Institute of Technology (MIT)
Cambridge, MA
03.2021 - 04.2022
- Ordered supplies for the custodial department as needed, staying within budget constraints.
- Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
- Coordinated with outside contractors when specialized cleaning services were required.
- Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
- Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
- Ensured compliance with safety regulations and implemented corrective measures when necessary.
- Conducted regular inspections of the premises to ensure cleanliness standards were being met.
- Created training materials and conducted orientation sessions for new custodial staff members.
- Participated in meetings with senior leadership providing updates on progress made within the custodial department.
- Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
- Monitored inventory levels of supplies and ordered additional items when necessary.
- Handled multiple projects across the North region working with vendors and on-site management to strip and refinish floors and developed burnishing schedules to maintain completed work.
Custodial Manager
Beth Israel Deaconess Medical center
Brookline, MA
12.2016 - 01.2021
- Trained and developed front line staff with organization online staff material.
- Compiled and organize account data square footage and rebalance employee’s schedules resulting in better employees moral.
- Increased patient Satisfaction scores by 5 percentile while also keeping score no lower than 90% during managing the Shapiro Building and turnaround time was reduce by 6 minute during time managing bed tracking 10 months of managing cleaning facility.
Custodial Manager
Tufts Medical Center
Boston, MA
10.2014 - 12.2016
- Ordered supplies for the custodial department as needed, staying within budget constraints.
- Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
- Coordinated with outside contractors when specialized cleaning services were required.
- Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
- Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
- Ensured compliance with safety regulations and implemented corrective measures when necessary.
- Conducted regular inspections of the premises to ensure cleanliness standards were being met.
- Created training materials and conducted orientation sessions for new custodial staff members.
- Participated in meetings with senior leadership providing updates on progress made within the custodial department.
- Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
- Trained staff on how to use appropriate equipment safely and effectively while following established procedures.
- Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
- Implemented new technologies or products into existing processes for improved efficiency or cost savings.
- Worked closely with management teams from other departments to coordinate efforts between departments where applicable.
- Evaluated current processes for efficiency improvements within the custodial department.
- Monitored inventory levels of supplies and ordered additional items when necessary.
Custodial Services Manager
Milton Hospital (Aramark)
Milton, MA
12.2009 - 10.2014
- Conducted inspections of buildings and equipment to determine maintenance needs.
- Maintained inventory of supplies necessary for daily operations, including janitorial equipment and cleaning products.
- Ensured compliance with all local health codes pertaining to sanitation practices.
- Provided training to new and existing custodial personnel on proper cleaning techniques, use of chemicals, and other related topics.
- Assisted in recruiting qualified candidates for vacant positions within the custodial team.
- Investigated customer complaints regarding janitorial services and resolved any issues promptly.
- Identified areas in need of improvement with regards to cleanliness standards and developed strategies for meeting those goals.
- Monitored the performance of employees through regular audits and conducted annual reviews.
- Supervised and coordinated the work of custodial staff, assigning tasks and monitoring progress.
- Created reports summarizing activities such as number of hours worked by each employee, supplies used.
- Coordinated special events requiring additional janitorial support from outside vendors.
- Ensured that all safety regulations were followed by custodial staff members.
- Reported any damages or problems with facilities to management in a timely manner.
- Responded quickly to emergency situations involving spills or hazardous materials.
- Established protocols for dealing with bio-hazardous waste generated from medical facilities or laboratories.
- Developed schedules for custodial personnel to ensure adequate coverage of duties.
- Evaluated current processes for efficiency improvements and cost savings opportunities.
- Adhered to established budget guidelines when ordering supplies or materials needed for custodial services.
- Reviewed invoices from vendors for accuracy prior to submitting payment requests.
- Implemented new procedures for maintaining a safe working environment while also improving efficiency levels.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Assigned specific tasks to individual team members and evaluated performance.
- Wrote and filled reports for all accidents and injuries.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Computer Engineering
Instituto Technologico De Santo Domingo
Santo DomingoSkills
- Strategic Planning
- Financial Management
- Policy Implementation
- Relation Building
- Patient Satisfaction Driven
- Bi-Lingual English/Spanish
- Training and Leadership Development
- Productivity and Efficiency Improvement
Timeline
GMP Manager
SBM Management
04.2022 - Current
Custodial Manager
Massachusetts Institute of Technology (MIT)
03.2021 - 04.2022
Custodial Manager
Beth Israel Deaconess Medical center
12.2016 - 01.2021
Custodial Manager
Tufts Medical Center
10.2014 - 12.2016
Custodial Services Manager
Milton Hospital (Aramark)
12.2009 - 10.2014
Some College (No Degree) - Computer Engineering
Instituto Technologico De Santo Domingo
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