Andres H. O’Brien
Miami,FL
Summary
Detail-oriented individual with exceptional communication and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Operations Manager
CVS
06.2022 - Current
- Responsible for supporting the Store Manager in the strategic operation of a CVS/pharmacy store
- Supervised the creation of seasonal merchandise displays. t
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Customer service leadership
- Responsible for receiving, inspecting, and distributing weekly inventory.
- Responsible for scanning, handling storage, and maintaining inventory.
- Supervise, assign and direct activities of the store's crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Assist customers with their questions, problems, and complaints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Shift Supervisor
CVS
01.2019 - 06.2022
- Supervise the store’s crew through assigning, directing and following up of activities
- Communicate information both to and from store management and crews
- Assist customers with their questions, problems and complaints
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Assist with cashier duties - handling cash, checks and credit card transactions with precision
- Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks
- Opening and closing store activities
- Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all services and tools
Warehouse Clerk
Republic Shipping
02.2017 - 06.2018
- Supervise and assist with daily activities such as receiving, scanning, labeling, matching customer numbers, weighing and generating reports
- Maintain company safety program by following and encouraging procedures
- Process packages according to Customs guidelines
- Ensure compliance with regulatory policies and procedures
- Prepare packages for shipping
- Assist site logistics departments with meetings
- Load and unload truck for shipping
- Check accuracy of shipment
- Check rates with carriers, co-loaders, truckers, warehouses, brokers and obtain proposals to customers/oversea agents
- Make booking arrangements with the carrier or co-loader
Supervisor of Operations
Econoexpress
05.2015 - 12.2016
- Transport the packages to the different airlines warehouse
- Scan and sort all incoming packages and mail as required
- Process packages under Ecuadorian Customs guidelines
- Supervise and assist with daily activities such as receiving, scanning, labeling, matching customer numbers, weighing and generating reports
- Assist site logistics departments with meetings
- Load and unload truck for shipping
- Check rates with carriers, co-loaders, truckers, warehouses, brokers and prepare proposals to customers/oversea agents
- Make booking arrangements with the carrier or co-loader
Supervisor of Operations
Liberty Express
11.2010 - 05.2015
- Supervise and assist with daily activities such as receiving, scanning, labeling, matching customer numbers, weighing and generating reports
- Process packages under Venezuelan Customs guidelines
- Prepare packages for shipping
- Assist site logistics departments with meetings
- Assist other personnel with mail operations
- Assist in the hiring process of new warehouse staff
- Set up employees files and request TSA authorization
- Provide employees with training and any other tools necessary to meet or exceed expectations and complete assigned tasks
- Assist customers and vendors
Care Coordinator
Services & Care at Home, Inc.
11.2003 - 01.2010
- Responsible for developing and maintaining relationships with referral physicians throughout Miami-Dade County
- Responsible for coordinating patient services; such as doctor’s appointments, food pick up and nurse visits
- Make presentations explaining home health services and programs, sharing the agency's mission statement
- Responsible for recruiting new talent
- Deliver and pick up orders, plan of treatments and any other documentation needed for patient care
- In charged of ordering and re-stocking medical supplies
- Responsible for transporting specimens for testing
Education
HHA Program -
International Training Careers
Miami, FL01.2003
High School Equivalency Diploma -
State Certified High School Equivalency
New York, NY01.1991
High School Diploma -
Cardenal Spellman
Guayaquil, Ecuador01.1990
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Manager
CVS
06.2022 - Current
Shift Supervisor
CVS
01.2019 - 06.2022
Warehouse Clerk
Republic Shipping
02.2017 - 06.2018
Supervisor of Operations
Econoexpress
05.2015 - 12.2016
Supervisor of Operations
Liberty Express
11.2010 - 05.2015
Care Coordinator
Services & Care at Home, Inc.
11.2003 - 01.2010
HHA Program -
International Training Careers
High School Equivalency Diploma -
State Certified High School Equivalency
High School Diploma -
Cardenal Spellman