Andres Roberto Gutierrez
Etoile,TX
Summary
I am a highly skilled 4X Certified Salesforce Technical Lead. As a Platform Developer, Advanced Salesforce Administrator, Platform App Builder, and Administrator. My expertise spans across the many clouds, versions and licenses within the Salesforce ecosystem. My ability to design, develop and deploy Apex Classes and Apex Triggers unlocks many features of the Salesforce Platform including integrations and cross platform functionality.
In my previous roles I've gained valuable experience in System Architecture, Dev Ops and Technical Consulting providing valuable insights Sales organizations, Operations, Logistics, Accounting, Finance, Billing, and Executive Leadership teams. As a Lightning Reports and Dashboard Specialist with a Reporting and Dashboards SUPER Badge on Trailhead reportability and usability of data is almost a top priority.
Overview
13
13
years of professional experience
Work History
Salesforce Technical Lead
Sentinel
04.2022 - Current
- Designed and Implemented Integration Solutions: Developed and deployed robust integration frameworks connecting Salesforce with various enterprise systems, ensuring seamless data flow and process automation across platforms.
- Optimized Data Management: Enhanced data integrity and consistency through the implementation of advanced ETL processes, improving data accuracy and reporting capabilities.
- Led Cross-Functional Projects: Managed cross-functional teams in complex integration projects, coordinating with stakeholders from IT, Sales, Marketing, and Finance to align system capabilities with business objectives.
- Automated Business Processes: Streamlined key business operations by designing and implementing automated workflows, reducing manual tasks, and increasing operational efficiency.
- Ensured Compliance and Security: Established best practices for data security and compliance within integration solutions, adhering to industry standards and regulatory requirements to safeguard sensitive information.
Senior Salesforce Administrator
Viant
01.2020 - 03.2022
- Maintained daily flash financial reporting using Salesforce for the C-Suite up to and through the IPO process.
- As a Senior Administrator stewarded the company through CLASSIC to LEX migration.
- Built custom objects, flows, PB's and other automation to maintain data integrity.
- Strong use of SOQL for data clean ups, tech debt clean up and transfers.
- Viewed everything through the lens of revenue and financial analysis models to prepare for submission of 10-Q and quarterly earnings calls.
- Developed hundreds of pages of documentation along with group and 1:1 user training.
Director | Senior Salesforce Administrator
DoctorGenius.com
08.2015 - 05.2019
- Served as the main POC/Architect for implementation.
- Designed and documented all processes, standard operating procedures and protocols for every department.
- Implemented financial reporting, accounting, billing and sales projections using SOQL data exports.
- Repeatedly acknowledged by the C-Suite to be an effective leader.
- Pioneered the use of automation throughout each department and trained cross functional teams to generate adoption and power users.
- Implemented and maintained application development best practices, change management, QA testing, Sandbox, UAT and testing environments.
- Implemented Flows, Slack Integration, Asana Integration, Salesforce for Outlook Integration, Einstein Activity Capture, Products and Schedules and many more custom objects.
SalesForce Admin | Enterprise Business Admin
MatterHackers Inc
06.2019 - 12.2019
- Salesforce Implementation Custom Objects, Formula Fields, Advanced Report Building and Dynamic Dashboards
- Gathered requirements for new workflow, provided analysis and feedback to design acomplete scalable solution working business teams and IT teams
- Streamlined user training and developed documentation and user guides for EPIC reference notes. Created Dynamic Dashboards for User Groups/Teams and Developed New Tabular, Summary, Matrix and Joined Reports for stakeholders including C-Suite which required Excel reporting as well
- Coordinated with Project Management Staff on Database Development for Introducing and Tracking New Products from Excel data tables
- Served as a "lightning rod" for all salesforce support and helpdesk issues in order to intelligently route them to the best development resource
Technical Support & Customer Success Manager
DentalGenius.com
06.2013 - 08.2015
- Coordinated and implemented effective training for digital media professionals to improve streamlining fulfillment and web development services
- Spearhead new product expansion increasing revenue to over $10 million annually
- Drove strategic improvements to enhance operational and organizational efficiencies
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
- Organized teams and provided premium services including counseling, case management, education and job training to diverse client base
Technical Support Specialist
Local SEO Sites | Dental SEO Sites
08.2011 - 08.2013
- Up-sold SEO specialty services to increase overall customer retention
- Directed team of 12 in operational development of service and support, including implementation and standard reporting
- Produced regular weekly and financial reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
- Achieved substantial 1.5% attrition rate by using market expertise and customer service oriented business practices
Education
B.S - Business
MICHIGAN STATE
East Lansing, Michigan2007
High School Diploma -
Damien College Prepatory Boys Catholic H.S.
La Verne07.2002
Skills
- Salesforce Certified Platform Developer 1
- Salesforce Certified Advanced Administrator
- Salesforce Platform App Builder Certified
- Salesforce Certified Administrator Certified
- Michigan State Business Graduate
- Dale Carnegie Project Planning Certified
- MBA - Drucker School of Business Essentials Module
- Ranger
- Apex & SOQL
- REST API
- System Integrations
- Finance Analyst
- Lightning App Builder, Process Builder, Schema Builder & Flows
- Fluent Native Spanish and English
- Cyber Security Evangelist
- Google Certified - Display, Mobile, Advanced Search
Timeline
Salesforce Technical Lead
Sentinel
04.2022 - Current
Senior Salesforce Administrator
Viant
01.2020 - 03.2022
SalesForce Admin | Enterprise Business Admin
MatterHackers Inc
06.2019 - 12.2019
Director | Senior Salesforce Administrator
DoctorGenius.com
08.2015 - 05.2019
Technical Support & Customer Success Manager
DentalGenius.com
06.2013 - 08.2015
Technical Support Specialist
Local SEO Sites | Dental SEO Sites
08.2011 - 08.2013
B.S - Business
MICHIGAN STATE
High School Diploma -
Damien College Prepatory Boys Catholic H.S.
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