Andressa Casagrande
Coconut Creek,FL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
18
18
years of professional experience
Work History
Guest Services, Cashier
Target
Coral Springs , FL
10.2023 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
Barista
Starbucks
Coral Springs, FL
08.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Housekeeper
06.2006 - 07.2022
Waitress
East Coast Tavern Group
08.2014 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Checked guests' identification before serving alcoholic beverages
Education
GED -
GED State of Florida
06.2023
Skills
- Decision making
- Strategic thinking
- Dedication
- Reliability
- Patience
- Honesty
- Cash handling
- Performance improvement
- Accurate money handling
- Menu memorization
- Hospitality service expertise
- Sales expertise
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Services, Cashier
Target
10.2023 - Current
Barista
Starbucks
08.2023 - 11.2024
Waitress
East Coast Tavern Group
08.2014 - 03.2020
Housekeeper
06.2006 - 07.2022
GED -
GED State of Florida