Andressa Goncalves dos Santos
Boca Raton,FL
Summary
Seasoned Construction professional and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Competent in team, budget, permit and schedule oversight.
Detail-oriented team player with strong multitasking and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help the team achieve company goals while tracking cost.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Installation Manager/ General Manager
Leaf Home Enhancements
06.2023 - Current
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Managed some aspects of the business such as; service, inspections, Permitting, Installation, Measure.
- Monitor Accounts Receivables and work with Team to ensure payment.
- Ensure monthly P&L is within company budget
- Monitor installation to ensure that monthly Revenue goals are reached
- Prepare payroll for employees all employee's and 1099
- Created cover sheets and spreadsheets as needed in order to maximize efficiency
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Permit Manager - Promoted
Leaf Home Enhancements
12.2022 - 05.2023
- Streamlined permit application process by implementing efficient systems and procedures.
- Improved turnaround times for permit approvals with effective communication and coordination between departments.
- Reduced errors in permit submissions by creating user-friendly templates and guides for applicants.
- Managed relationships with key stakeholders, ensuring timely resolution of issues and permit issuance.
- Collaborated with other departments to address complex permitting issues, resulting in more streamlined approach across organization.
- Implemented tracking system to monitor progress of permits through approval process, enabling better resource allocation and workload management.
- Maintained detailed records of all permits issued, ensuring accessibility and transparency when needed for audits or reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked with over 50 permits daily, on submitting, gathering paperwork, following up on corrections, revisions, printing and uploading of approved permits
- Reduced errors in permit submissions by creating user-friendly templates and guides for applicants
Scheduling Coordinator - Promoted
Leaf Home Enhancements
01.2020 - 12.2022
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Coordinate daily installation schedule for up to 12 subcontractors while keeping track of payment collection.
Permit Specialist
Leaf Home Enhancements
02.2019 - 02.2020
- Processed Building Department permit application for all cities and counties within Indian River, Saint Lucie County , Martin County, Palm Beach, Broward and Miami-Dade Counties
- Used computer software to design construction plans and perform calculations.
- Conducted thorough reviews of Permit applications, Engineering Calculations, Wind Load Scheduled and Product Approvals for compliance with local, state, and building codes.
- Managed high-volume caseloads while maintaining deadlines for permit issuance.
- Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
Office Manager and Permit Coordinator
Berger Windows and Doors
11.2017 - 01.2019
- Processed Building Department applications for City/ County within Palm Beach County, Broward County and Miami Dade and tracked all permits until approved and on site.
- Coordinate and schedule all 4 crews of subcontractors to install and repair all tasks necessary.
- Served as a liaison between customer and Windows and Door Manufactures
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies and installation materials, ordering necessary items proactively to prevent stock shortages.
- Updated reports, managed accounts, and generated reports for company database.
Residential Cleaning
Self-employed
03.2012 - 10.2017
- Completed professional residential cleaning services.
- Managed schedule, inventory and accounting.
- Inspected homes for quality control
- Income tripled in 5 years.
Education
GED -
Atlantic Technical High School
Pompano Beach, FLSkills
- Construction
- Vendor Relationship Management
- Installation Planning and Scheduling
- Customer Service
- Crew Management
- Software Proficiency ( Lead Perfection, Primavera P, Excel, Word, Microsoft 360)
- Project Management
- Organizational Skills
- Inventory Management
- Process Improvement
- Attention to Detail
- Permit Processing
- Project Scheduling
- Budget Management
Affiliations
- Adult Volleyball
- Watching my son's soccer games
- Cooking with my family
- Family Trips
Certification
Excel certification
Google Project Management certification
References
References available upon request.
Tri lingual
- English
- Portuguese
- Spanish
certifications education
- QuickBooks certification, in progress
- Oracle Primavera P6 certification , in progress
Timeline
Installation Manager/ General Manager
Leaf Home Enhancements
06.2023 - Current
Permit Manager - Promoted
Leaf Home Enhancements
12.2022 - 05.2023
Scheduling Coordinator - Promoted
Leaf Home Enhancements
01.2020 - 12.2022
Permit Specialist
Leaf Home Enhancements
02.2019 - 02.2020
Office Manager and Permit Coordinator
Berger Windows and Doors
11.2017 - 01.2019
Residential Cleaning
Self-employed
03.2012 - 10.2017
GED -
Atlantic Technical High School
Excel certification
Google Project Management certification
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