Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Andressa Santos

Andressa Santos

Project Coordinator\ Executive Assistant
Gaithersburg,MD

Work Preference

Job Search Status

Networking only

Desired Job Title

Senior Global Data Analyst Project CoordinatorLiaison and Executive Assistant IIIProgram AdministratorSenior C-Level Executive Assistant IIISenior C-Level Executive Assistant

Work Type

Full Time

Location Preference

HybridOn-Site
Location: Gaithersburg, MD, US
Open to relocation: Yes

Salary Range

$75000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchCareer advancement

Summary

Results-driven operations professional with over a decade of healthcare and life sciences experience, currently advancing operational excellence at AstraZeneca. Skilled in leveraging data analytics, process optimization, and project management to improve organizational efficiency and effectiveness. Proven ability to support senior leadership, streamline workflows, and implement performance metrics that drive measurable business outcomes. Adept at cross-functional collaboration, leading initiatives that enhance productivity, reduce costs, and strengthen alignment with strategic objectives.

Overview

11
11
years of professional experience
43
43
Certification

Work History

Senior Global Data Analyst Project Coordinator

AstraZeneca
- Current
  • Operations analysis is a systematic approach to improving organizational efficiency and effectiveness. It involves evaluating processes, systems, and resources to identify opportunities for optimization and improvement.
  • Operations analysts use various methods, such as data analysis, performance metrics tracking, and process mapping, to analyze current operations and identify areas for enhancement. Key responsibilities of an operations analyst include Data Analysis: Collecting, analyzing, and interpreting data to identify trends, patterns, and opportunities for improvement.
  • Optimization: Identifying inefficiencies in existing processes and developing strategies to streamline workflows, reduce costs, and increase productivity.
  • Performance Metrics Tracking: Developing and monitoring key performance indicators (KPIs) to measure the effectiveness of operational processes and initiatives.
  • Project Management: Planning, coordinating, and executing projects aimed at improving operational efficiency and achieving organizational goals.
  • Cross-Functional Collaboration: Working closely with teams across different departments to implement process improvements and drive organizational change.
  • Continuous Improvement: Continuously evaluating and refining operational processes to ensure ongoing optimization and adaptation to changing business needs.
  • Problem-Solving: Identifying root causes of operational issues and developing innovative solutions to address them.
  • Overall, operations analysis plays a crucial role in helping organizations run more efficiently, reduce costs, and achieve strategic goals.

Liaison and Executive Assistant III

Adventist Healthcare Shady Grove Medical Center
07.2024 - 03.2025
  • Perform a wide variety of administrative functions including coordinating meetings, preparing correspondence, reports, and minutes.
  • Manage and update job descriptions, classifications, and salary ranges.
  • Coordinate and lead special projects and support clinical/performance improvement initiatives.
  • Analyze employee roles and compensation structures, support merit process and develop compensation strategies.
  • Provide payroll and accounts receivable support using UKG CRM.
  • Coordinate data collection and submission and keep confidential personnel records.
  • Collaborated with internal teams during software rollouts, ensuring seamless integration and data accuracy across departments.
  • Conducted training for department staff on new platforms and provided ongoing user support post-implementation.

Program Administrator

National Institute of Public Administration NASPAA
01.2022 - 04.2024
  • Analyzed operational processes and recommended productivity improvements.
  • Utilized data analysis to generate insights for strategic planning.
  • Coordinated with benefits vendors and supported benefits programs.
  • Utilized NetForum to manage member data, generate reports, and audit data entries for accuracy and consistency.
  • Led training sessions on NetForum functionalities, improving organizational efficiency in data handling and event registration.

Senior C-Level Executive Assistant III

Potomac Custom Remodeling
12.2020 - 01.2022
  • Booked CEO travel, managed schedules, and handled administrative requests. Acted as liaison with clients and maintained data in JobNimbus CRM.
  • Managed scheduling software (Moraware) and reconciled accounts in QuickBooks.
  • Supported implementation of a new scheduling and CRM platform, serving as liaison between developers and executives to streamline workflows.

Senior C-Level Executive Assistant

CVS Health
12.2018 - 12.2020
  • Supported Agile development teams and maintained performance metrics.
  • Coordinated logistics for Agile ceremonies and managed project documentation.
  • Partnered with developers and project leads to support digital health software adoption.
  • Provided end-user support and created guides to increase internal adoption.

Project Manager

Howard Hughes Medical Institute
10.2016 - 11.2018
  • Managed digital and web-based projects; identified and resolved risks.
  • Translated business needs into technical requirements with design/tech teams.
  • Led workshops for staff training on new collaboration platforms.
  • Documented user feedback and presented insights to improve system usability.

Administration Manager

Holy Cross Hospital
07.2014 - 09.2016
  • Liaison for medical directors; ensured SOP compliance.
  • Presented in leadership meetings and maintained donor system records.
  • Trained staff on electronic donor systems and resolved technical issues.
  • Trained staff across various departments on newly implemented tools including UKG, Jira, and benefits administration platforms, reducing onboarding time by 30%.

Education

Bachelor's degree - Business Administration

Penn Foster College
01.2025

Skills

  • Proficient in Microsoft Office Suite
  • Skilled in QuickBooks financial management
  • NetForum software expertise
  • Jira project management
  • Experience with UKG systems
  • Data analysis expertise
  • Project oversight
  • Quantitative analysis
  • Strategic organizational leadership
  • Workday system expertise

Websites

Certification

  • AstraZeneca - 2025 SOP Certificate
  • Technical Administration – Operations Management Certificate
  • Service Now CMS Standard Operating Procedure Certificate
  • Plan Deviation SOP Certificate
  • Quality Management System (QMS) Certificate
  • FF Master Production Record Review Certificate
  • Contracts Training Certificate
  • BPMO – Project Management Certificate
  • IAP College – 2022 Benefits Analyst Certificate, Data Analyst Certificate, Executive Assistant Certificate, Project Management Certificate
  • Wharton university of Pennsylvania AI Strategy and Governance Certificate
  • Privia University – 2022 New Care Billing Certificate, Coding Certificate Certificate, Clinical, Front Desk Certificate, Super Users Accountable Care Organization (ACO) Compliance Certificate, Cultural Competency Interim Certificate, Code of Conduct Certificate
  • Fortis College – 2019 Medical Assistant Diploma
  • Custom Scholar – 2023 Scrum Master Certificate
  • Udemy - 2022 Bookkeeping Certificate
  • Google - 2020 Marketing Certificate

Languages

Spanish
Limited Working
Portuguese
Native or Bilingual

Timeline

Liaison and Executive Assistant III

Adventist Healthcare Shady Grove Medical Center
07.2024 - 03.2025

Program Administrator

National Institute of Public Administration NASPAA
01.2022 - 04.2024

Senior C-Level Executive Assistant III

Potomac Custom Remodeling
12.2020 - 01.2022

Senior C-Level Executive Assistant

CVS Health
12.2018 - 12.2020

Project Manager

Howard Hughes Medical Institute
10.2016 - 11.2018

Administration Manager

Holy Cross Hospital
07.2014 - 09.2016

Senior Global Data Analyst Project Coordinator

AstraZeneca
- Current

Bachelor's degree - Business Administration

Penn Foster College

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