Andres Xavier Contreras
Chula Vista,CA
Summary
Driven by a results-focused approach during my tenure at Epic Wings, I excelled in staff training and development, significantly enhancing team productivity and customer satisfaction. Leveraging expert communication and organizational skills. I took care of inventories and schedule ontime product delivery, while my hands-on customer service approach boosted repeat business and fostered a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Epic Wings
Cudahy, CA
01.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Leader
Epic Wings
Chula Vista, CA
03.2017 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Developed training program for new employees, speeding up their integration into team.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA07.2017
Skills
- Product and service knowledge
- Staff Training and Development
- Customer Service
- Time Management
- Organizational Skills
- Multitasking
- Professional and Courteous
- Excellent Communication
- Attention to Detail
- Computer Skills
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Epic Wings
01.2024 - 09.2024
Shift Leader
Epic Wings
03.2017 - 01.2024
High School Diploma -
Eastlake High School
Similar Profiles
Kara AllosKara Allos
Cashier & Food Service at Epic WingsCashier & Food Service at Epic Wings
Bianca HuezoBianca Huezo
Cashier at Epic WingsCashier at Epic Wings
Yousuf MohammedYousuf Mohammed
Cashier/Sales Associate at Epic wingsCashier/Sales Associate at Epic wings