Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrette C. Anderson

Summary

Certified Salesforce Professional with twelve years evaluating company processes, developing CRM workflows and adapting applications for business needs. Skill at preparing technical documentation, supporting fellow developers and testing applications. Creative team player with strong technical and time management skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Salesforce Developer

22nd Century Technologies, LLC - Contract
06.2023 - Current
  • Develop custom Salesforce applications from solution design for project solutions related to the CRM of applications.
  • Analyze, review and modify existing programs as well as design and write new applications.
    Lead root cause analysis and evaluate alternatives.
  • Solve complex technical problems involving multiple disciplines for unique and frequent problems that involve the development of targeted solutions.
  • Create, debug and optimize stored procedures, views, triggers and functions.
  • Provide customer service by responding to DOL stakeholders inquiries and concerns.
  • Lead root cause analysis and evaluate alternatives.
  • Maintain and create project technical documentation.

Salesforce Business Solutions Analyst

Optomi, LLC - Contract
12.2022 - 04.2023
  • Worked with clients and end users to gather, understand, and define business requirements
  • Developed user stories and acceptance criteria to support the design and development of Salesforce solutions for the clients
  • Managed the configuration of user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Responsible for tasks and deliverables related to System Development Life Cycle phases for package and custom solutions
  • Collaborated with developers to assess and verify that solutions will meet the business requirements
  • Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.

Salesforce Business Analyst/Administrator Consultant

Ciberspring International - Contract
09.2021 - 10.2022
  • Identified risks that threaten project success and recommended workarounds
  • Ensured the Salesforce builds ran smoothly by testing and adjusting as needed, then documented fixes
  • Managed releases via the Salesforce development lifecycle
  • Configured Salesforce based on client requirements
  • Conducted regular meetings and Release reports to Stakeholders and the Internal Support Team
  • Drove the on-time delivery of Salesforce releases via Jira
  • Developed and tested technology solutions geared towards the improvement of tasks as they were completed within the client instance
  • Promoted business/end-user adoption of Salesforce capabilities and features (via training and demonstrations).

Salesforce Senior Systems Analyst/Administrator

Computer Futures - Contract
12.2020 - 06.2021
  • Engaged in tier 1 Salesforce support via Zendesk to internal users and the partner community.
  • Performed in-depth analyses and implemented resolutions/solutions.
  • Conducted software configurations and upgrades according to the user business requirements.
  • Trained partner users to navigate the PCORI community site. Instructed internal users to use Salesforce to perform various tasks.
  • Utilized Foundation Connect to initiate PCORI merit reviews and campaigns.

Salesforce Consultant

Coresphere, LLC - Contract
02.2019 - 06.2020
  • Served as a system administrator and oversaw user activities in a Salesforce Lightning environment
  • Counseled clients in application configuration best practices
  • Suggested data validation procedures, customizations, and workflows
  • Designed and implemented deployment packages to distribute to member organizations
  • Researched and published configuration specifications and functional designs based on client business requirements
  • Developed, maintained, and modified custom objects and workflows, fields, formulas, validation rules, and Visualforce pages
  • Developed test scripts for sprint story applications
  • Recommended improvements to the client Salesforce operational platform
  • Assisted developers troubleshoot Apex text code issues
  • Led Salesforce user training, which included writing client-specific user guides and functional standard operating procedures.

Senior Salesforce Administrator

Brivo Systems, LLC
06.2017 - 02.2019
  • Oversaw administrative and platform builder tasks to support Salesforce
  • Generated dashboards, email templates, fields, objects, reports, roles, page layouts, record types, workflows, validation rules, and workflows
  • Also tasked to manage permission sets and security settings and ensure data integrity
  • Gathered business requirements and submitted solutions to business teams
  • Tasked to respond to Salesforce user incident tickets
  • Oversaw the launch of Nintex Drawloop for Salesforce
  • Wrote and published documents and document signature workflows utilizing Nintex Drawloop and DocuSign which saved the sales team hours of administrative work supporting the software
  • Trained the staff on Salesforce applications, which included DocuSign, FinancialForce, Nice InContact Agent, Sales Cloud, and Service Cloud
  • Managed the organizational transition from Salesforce Classic to Lightning.

Salesforce Consultant

Mason Frank International - Contract
12.2016 - 08.2017
  • Prepared solutions in the Salesforce sandbox instance, which included apex triggers, custom objects, page layouts, record types, workflows, and validations
  • Interacted with third-party developers to resolve user need case solutions and system enhancements
  • Performed Salesforce configuration testing, which included devising test plans, writing test cases, and coordinating software testing
  • Presented configuration capabilities and best practices suggestions and identified areas for custom development
  • Developed and presented solutions for use cases
  • Wrote and maintained application configuration documentation
  • Prepared related material for Salesforce end users.

Salesforce Senior Business Analyst

Vision Technology Services - Contract
04.2016 - 12.2016
  • Interacted with business leaders and IT throughout the project lifecycle to manage progress and ensure the software was consistent with internal customer/user requirements
  • Led the deployment, implementation, and system administration support for Salesforce
  • Consulted with business team to develop use cases based on business users and/or CRM requirements
  • Analyzed data mapping specifications for the CRM data conversion project
  • Researched and wrote acceptance criteria documentation to define application solutions from meetings with business and project teams to establish business requirements
  • Guided the functionality of Salesforce and integrated systems.

Applications Administrator II

University of Maryland University College
06.2015 - 03.2016
  • Engaged in software and system operational support
  • Performed triage of incidents and problems to determine priority to resolve
  • Conducted application configurations
  • Compiled, edited, revised, and wrote SME Salesforce and marketing knowledge articles for the Application Operations Engage (Intranet) space
  • Oversaw subject matter expert (SME) Web Applications Master Documents on Engage
  • Conducted security reviews and verified permissions
  • Tracked Salesforce updates and releases
  • Teamed with vendors on technical issues, releases, and software upgrades.

Salesforce Administrator

GSA IT - Contract
10.2014 - 06.2015
  • Customer Value Partners
  • Managed, analyzed, triaged issues, and resolved Salesforce user and data issues
  • Applied Salesforce functional knowledge to customer needs and requirements
  • Performed Salesforce configuration, testing and evaluation to ensure data quality and consistency
  • Created end user training materials and conducted end user training
  • Interacted daily with business units and business owners to understand business processes and key requirements
  • Prepared and analyzed data conversion requirements
  • Created Technical Design Documents for Salesforce migrations and new builds
  • Prepared Salesforce Release Notes for the GSA Salesforce CEO Platform Application users
  • Completed Salesforce non-Apex code configurations within the GSA sandbox environments for testing prior to production deployment.

Salesforce Administrator

The Carlyle Group
07.2011 - 10.2014
  • Managed Salesforce sandbox refreshes and production releases/deployments
  • Served as the SME for Salesforce/Outlook Plug-In processes, set-up, and resolutions
  • Also provided Tier 2 Salesforce production end-user support
  • Configured and distributed customized reports
  • Performed administrative tasks, including record type generation, page layout modifications, generating new fields, new profiles, and new roles
  • Interacted with Salesforce (vendor) Support to resolved Salesforce application support cases
  • Ensured internal stakeholders complied with change control policies regarding Sarbanes Oxley
  • Oversaw security, user group mappings, and data access
  • Coordinated with offshore developers supporting Salesforce application releases/deployments
  • Trained the internal Salesforce Support team.

Configuration Analyst

Apex Technology - Contract
08.2010 - 06.2011
  • Served as the point of contact (POC) for Medicare Part-D CMS compliance application change requests
  • Reviewed and prioritized change requests and service requests following protocol
  • Documented Change Requests codes utilizing Serena Dimensions software
  • Ensured change requests signoffs
  • Oversaw Business Requirement Document (BRD) reviews with internal/external stakeholders
  • Interacted closely with the Development/Testing Team to ensure stakeholder deliverables
  • Obtained signoffs for software deployments to production
  • Complied with configuration management policies and procedures.

Implementation Consultant/Configuration Analyst II

Automatic Data Processing
06.2006 - 08.2010
  • Utilized the ADP proprietary benefits administration platform to configure mid to large-size client health and welfare benefit programs
  • Prepared and published business requirements documents based on client requirements
  • Developed and documented custom application solutions for unique client requirements
  • Configured client interfaces for HR requirements, including carrier enrollment services, Cobra, Direct Billing, Elections and Dependents, flexible spending accounts, and HIPAA
  • Interacted with clients to discuss project scope changes and milestones
  • Engaged in unit testing for health and welfare web-based systems
  • Tasked to perform quality assurance checks on system functionality and incoming/outgoing test files.

Education

Master of Business Administration (MBA) - HR Management/Information Systems

Johns Hopkins University

Bachelor of Science (BS) - Computer Information Systems

Strayer University

Skills

  • Scalable Enterprise Software Solutions
  • Time Management
  • Source Control Systems Knowledge
  • Applications - Virtual Desktop Infrastructure (VDI), DocuSign for Salesforce, Salesforce Health Cloud, Salesforce Classic, Salesforce Lightning, Salesforce Communities, Salesforce Chatter, Salesforce Service Cloud, Salesforce Learning Cloud, FinancialForce, Salesforce Sales Cloud, Salesforce Data Loader, Salesforcecom Workbench, Nintex Drawloop, Trello, Timba Surveys, Microsoft 365, Jira, Zendesk, Confluence
  • Methodologies - Agile, Waterfall

Certification

  • Certified Scrum Master (Scrum Alliance – CSM)
  • Salesforce Certified Platform App Builder (SP20)
  • Salesforce Certified Administrator (201)

Timeline

Salesforce Developer

22nd Century Technologies, LLC - Contract
06.2023 - Current

Salesforce Business Solutions Analyst

Optomi, LLC - Contract
12.2022 - 04.2023

Salesforce Business Analyst/Administrator Consultant

Ciberspring International - Contract
09.2021 - 10.2022

Salesforce Senior Systems Analyst/Administrator

Computer Futures - Contract
12.2020 - 06.2021

Salesforce Consultant

Coresphere, LLC - Contract
02.2019 - 06.2020

Senior Salesforce Administrator

Brivo Systems, LLC
06.2017 - 02.2019

Salesforce Consultant

Mason Frank International - Contract
12.2016 - 08.2017

Salesforce Senior Business Analyst

Vision Technology Services - Contract
04.2016 - 12.2016

Applications Administrator II

University of Maryland University College
06.2015 - 03.2016

Salesforce Administrator

GSA IT - Contract
10.2014 - 06.2015

Salesforce Administrator

The Carlyle Group
07.2011 - 10.2014

Configuration Analyst

Apex Technology - Contract
08.2010 - 06.2011

Implementation Consultant/Configuration Analyst II

Automatic Data Processing
06.2006 - 08.2010

Master of Business Administration (MBA) - HR Management/Information Systems

Johns Hopkins University

Bachelor of Science (BS) - Computer Information Systems

Strayer University

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Andrette C. Anderson