Andre Ulysses Tovar
Lancaster,CA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line satisfaction. Organized and systematic with natural relationship-building and leadership talents. Personable and collaborative demeanor demonstrated through polish communication and willingness to learn and grow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Operations
The Camp Transformation Center
Lancaster, CA
05.2022 - 02.2023
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Assessed reports and adjusted workflows to realign with targets.
- Greeted all new clients and existing clients with a welcoming smile and attitude.
- Maintained gym facility to higher standards of cleanliness, organization, and functionality.
General Manager of Food Service
SUBWAY®Restaurants
Lancaster, CA
06.2020 - 05.2022
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
Associate of Applied Science - Mathematics
Antelope Valley College
Lancaster, CA05-2025
High School Diploma -
Eastside High School
Lancaster, CA06-2019
Skills
- Strategic planning and execution
- Performance Analysis
- Goal Setting
- Team building
- Employee Discipline
- Team Leadership Experience
- Analytical Thinking
- Employee Relations
- Sound Judgment
- Direct Patient Care
- Client documentation
- Bilingual
Certification
- Certified Nursing Assistant
- Basic Life Support Certified - AMA
Timeline
Director of Operations
The Camp Transformation Center
05.2022 - 02.2023
General Manager of Food Service
SUBWAY®Restaurants
06.2020 - 05.2022
- Certified Nursing Assistant
- Basic Life Support Certified - AMA
Associate of Applied Science - Mathematics
Antelope Valley College
High School Diploma -
Eastside High School
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