Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andre Ulysses Tovar

Lancaster,CA

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line satisfaction. Organized and systematic with natural relationship-building and leadership talents. Personable and collaborative demeanor demonstrated through polish communication and willingness to learn and grow.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Director of Operations

The Camp Transformation Center
Lancaster, CA
05.2022 - 02.2023
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created policies and procedures for improved workflow processes.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Developed training programs for new employees as well as existing staff members.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Assessed reports and adjusted workflows to realign with targets.
  • Greeted all new clients and existing clients with a welcoming smile and attitude.
  • Maintained gym facility to higher standards of cleanliness, organization, and functionality.

General Manager of Food Service

SUBWAY®Restaurants
Lancaster, CA
06.2020 - 05.2022
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Developed relationships with key customers to maximize revenue potential.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Responded to customer concerns efficiently, accurately and with detailed information.

Education

Associate of Applied Science - Mathematics

Antelope Valley College
Lancaster, CA
05-2025

High School Diploma -

Eastside High School
Lancaster, CA
06-2019

Skills

  • Strategic planning and execution
  • Performance Analysis
  • Goal Setting
  • Team building
  • Employee Discipline
  • Team Leadership Experience
  • Analytical Thinking
  • Employee Relations
  • Sound Judgment
  • Direct Patient Care
  • Client documentation
  • Bilingual

Certification

  • Certified Nursing Assistant
  • Basic Life Support Certified - AMA

Timeline

Director of Operations

The Camp Transformation Center
05.2022 - 02.2023

General Manager of Food Service

SUBWAY®Restaurants
06.2020 - 05.2022

Associate of Applied Science - Mathematics

Antelope Valley College

High School Diploma -

Eastside High School

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Andre Ulysses Tovar