Andre Ulysses Tovar
Summary
Caring and empathetic individual well-suited to provide personal and emotional support to patients. Possesses the ability to quickly learn and apply essential caregiving techniques, along with hands-on patient care skills. Eager to utilize and further develop interpersonal and caregiving skills in a home health role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Home Hospice Aide
Valley's Best Hospice
09.2024 - Current
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly, ensuring timely intervention.
- Improved patient comfort by providing compassionate and attentive care to individuals in their final stages of life.
- Assisted patients with daily activities, such as bathing, dressing, and grooming, promoting dignity and independence.
- Collaborated with interdisciplinary hospice team members to ensure comprehensive care for patients and support for families.
Director of Operations
The Camp Transformation Center
05.2022 - 02.2023
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Assessed reports and adjusted workflows to realign with targets.
- Greeted all new clients and existing clients with a welcoming smile and attitude.
- Maintained gym facility to higher standards of cleanliness, organization, and functionality.
General Manager of Food Service
SUBWAY®Restaurants
06.2020 - 05.2022
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
Associate of Science - Nursing
Antelope Valley College
Lancaster, CA05-2027
High School Diploma -
Eastside High School
Lancaster, CA06-2019
Skills
- Compassionate caregiver
- Excellent communication
- Attention to detail
- CPR/AED/CNA/CHHA
- Professional boundaries
- Bilingual English and Spanish
- Hardworking and reliable
Certification
- Certified Nursing Assistant
- Certified Home Health Aid
- Basic Life Support Certified - AMA
Timeline
Certified Home Hospice Aide
Valley's Best Hospice
09.2024 - Current
Director of Operations
The Camp Transformation Center
05.2022 - 02.2023
General Manager of Food Service
SUBWAY®Restaurants
06.2020 - 05.2022
High School Diploma -
Eastside High School
Associate of Science - Nursing
Antelope Valley College
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