Andrew Abadie
CORTLANDT MANOR,NY
Summary
I have spent most of my working career over the last 15 years dealing in customer service. I've spent that time holding their satisfaction as my top priority. As an employee I've always strived to contribute in as many ways as possible in order for everyone around me to succeed.
Overview
19
19
years of professional experience
Work History
Instacart Shopper
Instacart
09.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
Operations manager
Fedex Ground
09.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
Operations Manager II
Fedex Ground
04.2022 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Operations Administrator
Fedex Ground
10.2018 - 09.2019
- Supported Quality Assurance team by handling all administrative tasks.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
Package Handler
Fedex Ground
02.2018 - 10.2018
- As a package handler I was responsible for the sorting and handling of packages to be delivered to homes and businesses
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Server
Mohonk Mountain House
01.2013 - 12.2017
- As a server in the prestigious Mohonk Mountain House dining room I interacted with customers each and every shift
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
The Bippy
08.2009 - 07.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Carpenter's Apprentice
R&J Construction
08.2011 - 12.2011
- As a carpenter's apprentice I was appointed several different tasks from measuring and cutting wood through the framing process
- I worked on a 40 story apartment building that would become the largest residential building in Long Island city at that time
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Followed established job site safety regulations and maintained safe and clean work area.
Server
Charlie Browns Steakhouse
05.2006 - 08.2009
- As a dining room server I was responsible for directly communicating with patrons and ensuring that their meal experience was of the highest quality
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Environamental Science
Southern New Hampshire University
Hooksett, NH03-2025
Skills
- Reliability and punctuality
- Quick learner
- Hospitality and accommodation
- Safety processes and procedures
- Motivated team player
- Strong work ethic
- Management and training
Timeline
Instacart Shopper
Instacart
09.2023 - Current
Operations Manager II
Fedex Ground
04.2022 - 05.2023
Operations manager
Fedex Ground
09.2019 - Current
Operations Administrator
Fedex Ground
10.2018 - 09.2019
Package Handler
Fedex Ground
02.2018 - 10.2018
Server
Mohonk Mountain House
01.2013 - 12.2017
Carpenter's Apprentice
R&J Construction
08.2011 - 12.2011
Server
The Bippy
08.2009 - 07.2012
Server
Charlie Browns Steakhouse
05.2006 - 08.2009
Bachelor of Science - Environamental Science
Southern New Hampshire University