Andrew Aboona
Shelby,MI
Summary
Dynamic Agency Manager with proven success at Farmers Insurance Agency, excelling in relationship building and operations management. Enhanced client satisfaction and retention through effective staff training and leveraging technology. Recognized for resolving disputes promptly, fostering a positive work environment, and maintaining compliance with industry regulations.
Overview
10
10
years of professional experience
Work History
Agency Manager
Farmers Insurance Agency
07.2022 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
Office Manager
Team Appraisal
04.2019 - 07.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
Simbol Auto Glass
09.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Jets Pizza
08.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Sterling Heights High School
12901 15 Mile Rd, Sterling Heights, MI 4831205-2017
Skills
- Relationship building
- Operations management
- Staff training
- Sales growth
Timeline
Agency Manager
Farmers Insurance Agency
07.2022 - Current
Office Manager
Team Appraisal
04.2019 - 07.2022
Manager
Simbol Auto Glass
09.2018 - 07.2020
Assistant Manager
Jets Pizza
08.2015 - 08.2018
High School Diploma -
Sterling Heights High School
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