Andrew Adams

DoorDash

• Mobile and Desktop wireframes for an employee portal redesign.

Visa

• Researched and designed a Service Blueprint to show key points and interactions in a customer journey.
• Continuously updated the service blueprint based on feedback.

Amazon

• AWS experience that improved how devices connect together and record information used for various reasons.

• Managed multiple projects effectively in demanding environment with tight deadlines.
• Led projects and analyzed data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Used qualitative and quantitative tools to make educated, data driven design changes.
• Helped implement and manage design system updates and shared the out to the organization.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Held collaborative workshops and led Google Ventures design sprints with peers across the company.

• Lead workshops with peers and users to determine enhancements and product features.
• Converted project specifications into drawings and other materials that would be used to create product.
• Used analytics tools to track traffic and make adjustments where possible.
• Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows. Included in this were Tobii Eyetracking Glasses and a Usertesting.com subscription.

• Researched and proposed design and architecture changes to improve usability.
• Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified, documented and reported on technical factors impacting interface performance.

• Conducted interviews and survey with users to address pain points and elevate opportunities to create meaningful experiences.
• Worked closely with clients and stakeholders to understand the industry and challenges.
• Created clickable prototypes for usability testing.