Andrew Adams
Houston,TX
Summary
Versatile and dedicated, excelled in hospitality and customer service roles at Buckner, enhancing guest satisfaction through effective communication and conflict resolution. Skilled in cash handling and food preparation, consistently prioritized safety and quality, fostering positive relationships and experiences. Demonstrated ability to meet diverse customer needs, driving repeat business.
Overview
7
7
years of professional experience
Work History
Hospitality Worker/ Security
Buckner
01.2008 - 10.2012
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organised work environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Developed and maintained positive relationships with guests for satisfaction.
Wait Staff Member
Alamo Drafthouse
06.2005 - 10.2007
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Westside High School
Houston, TX2008
Skills
- Prep work
- Item recommendation
- Housekeeping
- Guest Relations
- Supply Restocking
- Food Preparation
- Concierge services
- Customer Service Management
- Customer Service
- Cash Handling
- Effective Communication
- Conflict Resolution
Timeline
Hospitality Worker/ Security
Buckner
01.2008 - 10.2012
Wait Staff Member
Alamo Drafthouse
06.2005 - 10.2007
Westside High School
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