ANDREW ADDY
Encinitas,CA
Overview
9
9
years of professional experience
Work History
First Assistant Golf Professional
The Crosby Club
05.2025 - Current
- Assist in daily operations of golf course management and member services.
- Provide exceptional customer service, enhancing guest experiences and promoting retention.
- Coordinate and execute golf tournaments, ensuring smooth logistics and participant satisfaction.
- Maintain inventory of golf merchandise, optimizing stock levels for peak seasons.
- Collaborate with team to implement marketing strategies, increasing participation in events.
- Train new staff in operational procedures, fostering a knowledgeable and efficient team.
Assistant Golf Professional
The Crosby Club
04.2022 - 05.2025
- Provide exceptional customer service to members and guests, ensuring a welcoming and professional golf experience.
- Assist in organizing and running tournaments, leagues, and instructional programs.
- Deliver private lessons to players of all skill levels, focusing on swing mechanics, course management, and short-game improvement.
- Manage pro shop operations, including merchandising, inventory control, and equipment sales.
- Conduct club fittings and repairs to enhance player performance and satisfaction.
- Maintain a high standard of course etiquette and rules enforcement to ensure a positive playing environment.
- Collaborate with golf course maintenance staff to monitor course conditions and improve overall playability.
- Assign work to staff, set schedules and motivated strong performance in key areas.
- Restore customer loyalty by resolving complaints with workers, activities or services rendered.
- Initiate and plan junior golf program for children between ages 10 to 15.
Golf Shop Assistant
The Crosby Club
07.2021 - 05.2025
- Facilitate opening and closing Pro Shop.
- Execute member and guest transactions, including merchandise, golf rounds, and tournament fees.
- Respond to inquiries and make tee-times for Members and guests in person, via phone or email.
- Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
- Assist in tournament operations for men's, women's, and junior golf.
- Assist with all merchandising; purchasing, inventory controls, pricing procedures, display and sales.
Golf Player's Assistant
The Crosby Club
07.2020 - Current
- Provide exceptional service to all members and guests.
- Responsible for maintaining reasonable pace of play.
- Maintain a clean and well organized first tee, and golf course experience.
- Assist golf operations with any golf-related task in providing memorable experiences.
Representative, Membership Services
San Diego Padres
01.2019 - 03.2020
- Provided primary customer support to internal and external customers in a fast-paced sport environment.
- Supported customer needs by fielding diverse questions about issues such as available seating, current prices and upcoming company changes.
- Entered information about interactions with customers using CRM to track requests, document problems and record solutions offered.
- Assisted 50 customers in average day by answering questions, responding to inquiries and handling telephone requests.
- Part of team which resulted in 85% retention rate of season ticket holders.
Guest Service Specialist
San Diego Padres
05.2018 - 01.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Helped 50-100 customers every game day by approaching conversations with positive attitude and suggestions about making the ballpark experience more enjoyable.
MVP Services Game Night Staff
Los Angeles Clippers
01.2017 - 05.2018
- Provided season ticket holders with a positive game day experience.
- Worked with variety of staff management to ensure game experiences function at a high level.
- Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.
Education
M.A - Sport Management
University of San Francisco
Orange, CA05.2019
B.A - Mass Media
California State University San Marcos
San Marcos, CA05.2017
Skills
- PGA Associate
- Exceptional communication skills
- Merchandising and Display
- Proficient in POS systems, Golf Genius
- Strong client relations
- Excellent time management skills
- Effective problem solver
- Club fitting and equipment knowledge
Timeline
First Assistant Golf Professional
The Crosby Club
05.2025 - Current
Assistant Golf Professional
The Crosby Club
04.2022 - 05.2025
Golf Shop Assistant
The Crosby Club
07.2021 - 05.2025
Golf Player's Assistant
The Crosby Club
07.2020 - Current
Representative, Membership Services
San Diego Padres
01.2019 - 03.2020
Guest Service Specialist
San Diego Padres
05.2018 - 01.2019
MVP Services Game Night Staff
Los Angeles Clippers
01.2017 - 05.2018
M.A - Sport Management
University of San Francisco
B.A - Mass Media
California State University San Marcos