ANDREW ADDY
Encinitas,CA
Overview
9
9
years of professional experience
Work History
First Assistant Golf Professional
The Crosby Club
San Diego, CA
05.2025 - Current
- Assist in daily operations of golf course management and member services.
- Provide exceptional customer service, enhancing guest experiences and promoting retention.
- Coordinate and execute golf tournaments, ensuring smooth logistics and participant satisfaction.
- Maintain inventory of golf merchandise, optimizing stock levels for peak seasons.
- Collaborate with team to implement marketing strategies, increasing participation in events.
- Train new staff in operational procedures, fostering a knowledgeable and efficient team.
Assistant Golf Professional
The Crosby Club
San Diego, CA
04.2022 - 05.2025
- Provide exceptional customer service to members and guests, ensuring a welcoming and professional golf experience.
- Assist in organizing and running tournaments, leagues, and instructional programs.
- Deliver private lessons to players of all skill levels, focusing on swing mechanics, course management, and short-game improvement.
- Manage pro shop operations, including merchandising, inventory control, and equipment sales.
- Conduct club fittings and repairs to enhance player performance and satisfaction.
- Maintain a high standard of course etiquette and rules enforcement to ensure a positive playing environment.
- Collaborate with golf course maintenance staff to monitor course conditions and improve overall playability.
- Assign work to staff, set schedules and motivated strong performance in key areas.
- Restore customer loyalty by resolving complaints with workers, activities or services rendered.
- Initiate and plan junior golf program for children between ages 10 to 15.
Golf Shop Assistant
The Crosby Club
San Diego, CA
07.2021 - 05.2025
- Facilitate opening and closing Pro Shop.
- Execute member and guest transactions, including merchandise, golf rounds, and tournament fees.
- Respond to inquiries and make tee-times for Members and guests in person, via phone or email.
- Develop relationships with Members and guests by participating in events and one on one, including playing golf, as approved by management.
- Assist in tournament operations for men's, women's, and junior golf.
- Assist with all merchandising; purchasing, inventory controls, pricing procedures, display and sales.
Golf Player's Assistant
The Crosby Club
San Diego, CA
07.2020 - Current
- Provide exceptional service to all members and guests.
- Responsible for maintaining reasonable pace of play.
- Maintain a clean and well organized first tee, and golf course experience.
- Assist golf operations with any golf-related task in providing memorable experiences.
Representative, Membership Services
San Diego Padres
San Diego, CA
01.2019 - 03.2020
- Provided primary customer support to internal and external customers in a fast-paced sport environment.
- Supported customer needs by fielding diverse questions about issues such as available seating, current prices and upcoming company changes.
- Entered information about interactions with customers using CRM to track requests, document problems and record solutions offered.
- Assisted 50 customers in average day by answering questions, responding to inquiries and handling telephone requests.
- Part of team which resulted in 85% retention rate of season ticket holders.
Guest Service Specialist
San Diego Padres
San Diego, CA
05.2018 - 01.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Helped 50-100 customers every game day by approaching conversations with positive attitude and suggestions about making the ballpark experience more enjoyable.
MVP Services Game Night Staff
Los Angeles Clippers
Los Angeles, CA
01.2017 - 05.2018
- Provided season ticket holders with a positive game day experience.
- Worked with variety of staff management to ensure game experiences function at a high level.
- Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.
Education
M.A - Sport Management
University of San Francisco
Orange, CA05.2019
B.A - Mass Media
California State University San Marcos
San Marcos, CA05.2017
Skills
- PGA Associate
- Exceptional communication skills
- Merchandising and Display
- Proficient in POS systems, Golf Genius
- Strong client relations
- Excellent time management skills
- Effective problem solver
- Club fitting and equipment knowledge
Timeline
First Assistant Golf Professional
The Crosby Club
05.2025 - Current
Assistant Golf Professional
The Crosby Club
04.2022 - 05.2025
Golf Shop Assistant
The Crosby Club
07.2021 - 05.2025
Golf Player's Assistant
The Crosby Club
07.2020 - Current
Representative, Membership Services
San Diego Padres
01.2019 - 03.2020
Guest Service Specialist
San Diego Padres
05.2018 - 01.2019
MVP Services Game Night Staff
Los Angeles Clippers
01.2017 - 05.2018
M.A - Sport Management
University of San Francisco
B.A - Mass Media
California State University San Marcos