Andrew Alabanza
Richmond,CA
Summary
Dynamic and results-oriented professional with a proven track record at City Of Berkeley Aquatics, enhancing team productivity and customer satisfaction. Excelled in problem-solving and critical thinking, coupled with exceptional communication and organizational skills. Demonstrated ability to adapt quickly, ensuring high-quality outcomes in fast-paced environments. Committed to continuous learning and excellence in customer service.
Overview
20
20
years of professional experience
Work History
ASII
City Of Berkeley Aquatics
Berkeley, CA
03.2005 - Current
- Customer service
- Swim Coaching
- Lifeguarding
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate / Delivery
The Lumber Baron
Albany, CA
07.2018 - 04.2022
- Customer service
- Deliveries
- Boosted sales by providing personalized recommendations and attentive customer service.
- Assisted customers in product selection for enhanced shopping experience.
- Increased customer loyalty with excellent service and follow-up communication.
- Managed inventory levels to ensure product availability and prevent stockouts.
- Improved store presentation by maintaining clean and orderly aisles.
- Processed transactions efficiently to reduce wait times and enhance customer satisfaction.
- Resolved customer issues promptly to ensure positive shopping experiences.
Product Quality / Delivery
Water 2 Table Seafood Co.
03.2015 - 03.2018
- Customer service
- Warehouse procedures/inventory
- Deliveries
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor Of Arts - Liberal Arts
Contra Costa College
San Pablo, CA06.2007
Skills
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
Timeline
Sales Associate / Delivery
The Lumber Baron
07.2018 - 04.2022
Product Quality / Delivery
Water 2 Table Seafood Co.
03.2015 - 03.2018
ASII
City Of Berkeley Aquatics
03.2005 - Current
Bachelor Of Arts - Liberal Arts
Contra Costa College