Andrew Alao
Houston,TX
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Planet Fitness
01.2024 - Current
- Develop individualized fitness plans for clients based on their goals and needs
- Monitor client progress and adjust plans as needed
- Educate clients on proper exercise techniques and safety
- Lead group exercise classes
- Provide nutritional guidance and advice
- Create and implement new fitness programs
- Develop and maintain relationships with clients
- Track and record client data
- Maintain a safe and clean exercise environment
- Stay up-to-date on the latest fitness trends and techniques
- Participate in continuing education and professional development opportunities
- Assist clients in setting and achieving their fitness goals.
Customer Service Representative
Afni Call Center
03.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier/Customer Service
Fiesta Mart LLC
02.2022 - 03.2023
- Provide a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Team worker and ensures smooth store operations
- Works well under pressure.
Education
High school diploma -
Elsik High School
03.2023
Skills
- Organizational Skills
- Communication skills (2 years)
- Computer skills (2 years)
- Customer service (2 years)
- Creativity
- Culture awareness
- Critical Thinking
- Leadership
- Emotional Intelligence
- Teamwork and Collaboration
- Time management
Certification
- Issa certified personal trainer, 06/01/24, 06/01/26
- Issa personal trainer certification, 06/01/24, Present
- Issa nutrition certification, 06/01/24, Present
- Certified Fitness Instructor
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Member
Planet Fitness
01.2024 - Current
Customer Service Representative
Afni Call Center
03.2023 - 01.2024
Cashier/Customer Service
Fiesta Mart LLC
02.2022 - 03.2023
High school diploma -
Elsik High School