Andrew Alba
Albuquerque,NM
Summary
Current Cybersecurity and Information Assurance (B.S.) student with an expected graduation date of March 2026.
Detail-oriented HR Pay Specialist with experience in administering specialized pay processes, including awards, wildland firefighter incentives, and career ladder promotions. Experience in help desk operations, technical troubleshooting, and Robotic Process Automation (RPA). Skilled in end-user support, ticketing systems, Active Directory, and HR/payroll system troubleshooting. Proven ability to identify process inefficiencies, design and deploy automation solutions, and enhance system performance. Strong communicator with a track record of improving service desk response times, streamlining workflows, and delivering user-focused technical solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HRM Pay Assistant
USDA Forest Service
06.2020 - 12.2025
- Strong background in process improvement through Robotic Process Automation (RPA), identifying opportunities for efficiency, developing automation solutions, and enhancing employee workflows. Known for combining HR expertise, technical problem-solving, and customer service to deliver accurate results and streamline operations.
- Detail-oriented HRM Pay Assistant with experience in administering specialized pay processes, including awards, wildland firefighter incentives, and career ladder promotions. Skilled in ensuring accuracy, compliance, and timely payroll execution. Experienced in Help Desk support, providing frontline assistance to employees by troubleshooting payroll, HR systems, and technical issues with professionalism and efficiency
- Coordinated team efforts to support forest management initiatives and conservation projects.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Managed scheduling and logistics for field operations, ensuring timely resource allocation and project completion.
- Assisted in data collection and analysis for environmental assessments, supporting informed decision-making processes.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT03-2026
Bachelor of Science - Biology
New Mexico State University
Las Cruces, NM05-2018
Skills
- Risk assessment
- Incident response
- Digital forensics
- Network security
- Risk and Compliance
- Threat Detection and Response
- Cloud Security
- Scripting
Certification
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA Security Analytics Professional
- CompTIA Project+
- CompTia Secure Infrastructure Specialist
- CompTIA Project+
- CompTIA Security+
- CompTIA IT Operations Specialist
- CompTIA Network+
- CompTIA A+
Timeline
HRM Pay Assistant
USDA Forest Service
06.2020 - 12.2025
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Biology
New Mexico State University