Andrew Alberts
Casselberry,FL
Summary
Dynamic leader and problem-solver with a proven track record at Concentrix and Keller Williams. Excelled in resolving escalated Apple Card issues and streamlining real estate transactions, enhancing customer satisfaction. Skilled in leadership and sales support, I leverage creativity and customer service to achieve exceptional results. I am looking for a company where I am able to grow and use my skills to benefit the company.
Overview
10
10
years of professional experience
Work History
Apple Card Manager
Concentrix
01.2022 - 07.2024
- I was responsible for complaints and technical problems that were not able to be resolved by customer service or supervisors.
- I started in customer service and was promoted to supervisor and then to advocacy manager.
- Primary responsibilities were resolving escalated complaints and technical issues related to the Apple card by Goldman Sachs.
- Handled approximately 20 to 30 high level complaints per day.
Realtor
Keller Williams
07.2014 - 12.2017
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
General Studies
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Lyman High Scool
Longwood, FL05-2021
Skills
- Problem solving
- Leadership
- Sales support
- Customer service
- Creativity
Timeline
Apple Card Manager
Concentrix
01.2022 - 07.2024
Realtor
Keller Williams
07.2014 - 12.2017
General Studies
Seminole State College of Florida
High School Diploma -
Lyman High Scool