Andrew Aleman
Titusville,FL
Summary
Experienced IT support professional skilled in computer system installation, configuration, and troubleshooting. Proficient in diagnosing hardware and software defects and supporting application roll-outs. Committed to delivering efficient, high-quality support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Heat Trace Technician
Brand Safway
08.2023 - 06.2024
- Conducted comprehensive assessments of power plants to identify and rectify failures, damages, and potential enhancements
- Utilized feedback mechanisms to communicate relevant information to customers, mitigating potential failures.
Data Analyst
Trideum Inc.
05.2023 - 07.2023
- Utilized data analysis techniques to evaluate the results of missile test launches carried out by the US Army.
- Provided customers with necessary data updates.
Customer Service Representive
Maximus
01.2023 - 04.2023
- Engaged in helping individuals navigate their Texas benefits, resolving any technical obstacles encountered, and ensuring efficient escalation of issues to the IT department.
HelpDesk Technician
U.S. Army
06.2017 - 03.2022
- In charge of maintaining desktop and laptop computers to be in top performance for all business needs. Involving replacing hardware and updating software to the latest versions.
- Utilized Microsoft software to organize files, prepare PowerPoint presentations, and update spreadsheets.
- Setting up teleconferences, video conferences, projectors, and auditorium equipment.
Education
On the job training -
US Army
03.2022
high school diploma -
Yuma High School
05.2017
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZSkills
- Data analysis
- Troubleshooting
- Communication
- Microsoft Applications
- Organization
- System Installation
- Equipment Repair
- Customer Service
- Software configuration
- System diagnostics
- System Tests
- Program Support
Certification
- Google Technical Support Fundamentals
Timeline
Heat Trace Technician
Brand Safway
08.2023 - 06.2024
Data Analyst
Trideum Inc.
05.2023 - 07.2023
Customer Service Representive
Maximus
01.2023 - 04.2023
HelpDesk Technician
U.S. Army
06.2017 - 03.2022
On the job training -
US Army
high school diploma -
Yuma High School
Bachelor of Science - Information Technology
University of Phoenix