Andrew Alexander
Riverview,FL
Summary
PROFESSIONAL SUMMARY Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Command Center Operator
Seminole Hard Rock Hotel and Casino
Tampa, FL
01.2023 - Current
- Prepare detailed incident reports in clear and precise manner
- Operate and monitor the fire alarm and security CCTV System for all Hotel and Casino areas
- Implement notification process and assist in coordination of all emergency situations
- Ensure property security is provided for all transfers of monies within casino and hotel areas
- Provide basic security coverage to ensure that adequate protection is provided for the safety and assets of patrons, employees and the company
- Promote an outgoing, friendly customer-oriented personality at all times
- Perform other duties as assigned.
Security Supervisor
Seminole Hard Rock Hotel and Casino
Tampa, FL
03.2022 - 01.2023
- Coordinates emergency situations and non-emergent issues using and maintaining calm demeanor and excellent judgement in intense situations
- Train new security officers
- First Aid/CPR
- Interface effectively with Seminole Police, property management staff and other Law Enforcement Agencies
- Reviews all incident reports for accuracy submitted by Security Officers
- Prepares detailed incident reports in a clear and precise manner
- Directs and delegates responsibilities to the Security Officers
- Communicates with guests and other employees in a positive manner, both oral and written
- Evaluates subordinate’s performances
- Communicate all policy changes, memos and special events on a daily basis
- Work in a fast-paced and busy environment that is subjected to excessive noise.
Command Center Operator
Seminole Hard Rock Hotel and Casino
Tampa, FL
03.2022 - 03.2023
- Prepare detailed incident reports in clear and precise manner
- Operate and monitor the fire alarm and security CCTV System for all Hotel and Casino areas
- Implement notification process and assist in coordination of all emergency situations
- Ensure property security is provided for all transfers of monies within casino and hotel areas
- Provide basic security coverage to ensure that adequate protection is provided for the safety and assets of patrons, employees and the company
- Promote an outgoing, friendly customer-oriented personality at all times
- Perform other duties as assigned.
Security Officer
Seminole Hard Rock Hotel and Casino
Tampa, FL
03.2020 - 03.2022
- Provide security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company
- Ensure proper security is provided for all transfers of monies within the casino and hotel
- Communicates and provides directions to patrons and employees
- Assists in the coordination of emergency situations
- Assists in maintaining proper key control.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security
Coyote Ugly
Tampa, FL
06.2019 - 11.2020
- Good personal communication skills with customers
- Ability to recognize and prioritize potential disruptions at any given moment.
Customer Service – Tampa International Airport
SuperShuttle
Tampa, FL
03.2019 - 01.2020
- Meet and greet customers in a professional and friendly manner
- Inquire his/her destination and inform of rate and wait times
- Ensure guests are boarded onto proper van
- Use tools provided to find confirmation numbers, cross streets, zip codes and quote fares
- Transmit guest information to Dispatch
- Maintain a calm and controlled waiting environment for guests
- Use of Windows and general computer knowledge.
Valet
Evolution Parking Systems
Tampa, FL
10.2018 - 03.2019
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
Lab Assistant
Logan Laboratories
Tampa, FL
02.2013 - 10.2018
- Maintained the day to day functioning of the lab, including receiving specimens according to protocol, identifying samples that need to be rejected and notify Physician’s Office or Administrators if new sample required
- Processes specimens to ensure that specimen integrity is acceptable
- Developed process for refrigerated sample rotation to be thrown out after expiration date
- Data Entry – insurance, medications, patient information, etc
- Dedicated to excellent customer service and satisfaction
- Follows CLIA guidelines
- Performed lab specimen processing – receiving, identifying, sorting, preparing, assigning numbers for internal laboratory distribution of urine and other biological specimens
- Followed and promoted a safe work environment for staff through compliance with lab safety standards
- Order requisitions
- Trained new Lab Assistants as needed
- Exemplary communication skills with internal departments of lab, Physician Offices and Administrators.
Education
Basic X-ray and Phlebotomy -
Ultimate Medical Academy
06.2013
Criminal Justice – Work in Process -
Hillsborough Community College
Skills
- Emergency Management
- Video Surveillance
- Access Control
- Policy Enforcement
- Incident tracking
- Team Collaboration
- Problem-solving aptitude
- Interpersonal Communication
- Decision-Making
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Reliability
- Self Motivation
- Adaptability
- Problem-solving abilities
- Professional Demeanor
- Teamwork and Collaboration
- Situational Awareness
- Interpersonal Skills
References
References available upon request.
Timeline
Command Center Operator
Seminole Hard Rock Hotel and Casino
01.2023 - Current
Security Supervisor
Seminole Hard Rock Hotel and Casino
03.2022 - 01.2023
Command Center Operator
Seminole Hard Rock Hotel and Casino
03.2022 - 03.2023
Security Officer
Seminole Hard Rock Hotel and Casino
03.2020 - 03.2022
Security
Coyote Ugly
06.2019 - 11.2020
Customer Service – Tampa International Airport
SuperShuttle
03.2019 - 01.2020
Valet
Evolution Parking Systems
10.2018 - 03.2019
Lab Assistant
Logan Laboratories
02.2013 - 10.2018
Basic X-ray and Phlebotomy -
Ultimate Medical Academy
Criminal Justice – Work in Process -
Hillsborough Community College
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