Andrew Alexander
Port Ludlow,WA
Summary
Experienced CAPM certified IT Technical Manager with strong leadership and project management skills. Adept at leading teams and ensuring project requirements are met. Highly organized and diplomatic in building consensus. Skilled in learning new technologies, technical writing, and implementing process improvements. Seeking opportunities to expand horizons
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technical Supervisor
S&K Global Solutions
Bremerton, WA
04.2021 - Current
- Managed a team of IT professionals, including performing performance reviews, evaluations, disciplinary actions, and acting as the POC for the subcontractor company to our Prime.
- Conducted recruitment cycle by reviewing resumes, interviewing candidates, onboarding actions and training new hires
- Created diverse analytical tools using Excel and Power BI for presenting team metrics to clients.
- Boosted operational productivity with streamlined administrative and technical processes using Power Automate.
- Managed the installation, configuration and maintenance of hardware, software, networks and other IT systems.
- Developed and implemented policies, procedures and standards for IT operations.
- Evaluated user needs to determine appropriate solutions for hardware and software acquisition or upgrade requirements.
- Resolved escalated user issues in a timely manner.
- Coordinated with vendors for procurement of new hardware and software components for IT infrastructure development.
- Ensured compliance with organizational policies regarding use of technology resources.
- Provided guidance and mentoring to junior members of the team.
- Kept project teams on-task with proactive control of schedules and scopes.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Mobile Device Support Specialist
S&K Global Solutions
Bremerton, WA
04.2020 - 10.2021
- Collaborated with users to ensure effective resolution of iOS issues, including providing support for PKI setup via scheduled appointments.
- Maintained inventory control for a wide range of mobile devices including iPhones, MiFis, and tablets.
- Delivered metrics to a government client on both a weekly and monthly basis.
- Effectively managed hardware refresh projects, ensuring adherence to NAVNETWARCOM guidelines
- Maintained compliance with the help of MDM tools and accurate inventory databases
- Verified accuracy of client data by running periodic audits.
Technical Support Specialist
S&K Global Solutions LLC.
Bremerton, WA
01.2020 - 04.2020
- Offered face-to-face assistance to customers, resolving basic troubleshooting concerns and offering guidance
- Extensive experience with Footprints ticketing system in managing various ticket-related tasks
- Successfully completed deliveries of essential office equipment such as monitors and printers while also introducing new delivery options for computer peripherals.
- Contributed towards resolution of intricate matters by working in cohesion with fellow Specialists
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
Marine Electrician
PSNS (Shop 51: Marine Electricians)
Bremerton, WA
06.2019 - 01.2020
- Utilized diagrams and blueprints to remove faulty electrical systems and replace them with new installations.
- Utilized in-depth knowledge of submarine mechanics and various tools to successfully complete weekly assignments.
- Created an environment of swift efficiency while delivering the sub on time to the Navy.
Kitchen Manager
Blazing Onion
Silverdale, WA
11.2017 - 07.2019
- Supervised kitchen staff and ensured adherence to company standards.
- Managed restaurant operations, including opening/closing procedures, lunch and dinner rush supervision, inventory management, and cost control communication with assistant manager.
- Performed regular food quality inspections, ensured kitchen sanitation standards were met, and supported with recipe preparation when necessary.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Line Cook
Moctezuma’s
Silverdale, WA
12.2016 - 11.2017
- Prepared food in a high volume environment with attention to detail and presentation
- Ensured compliance with OSHA standards for a clean and safe environment while performing food preparation and handling tasks
Sales Consultant (Electronics & Home Improvement)
Sears
Silverdale, WA
06.2015 - 12.2016
- Maintained up-to-date knowledge of both sales metrics and products, ensuring successful personal and store sales performance.
- Managed accurate inventory by working with the POS system and manufacturer warranties
- Resolved customer complaints and inquiries in a timely manner.
Line Cook
Aloha Kitchen
Silverdale, WA
05.2014 - 10.2014
- Prepared, cooked and serviced quality food in a fast-paced restaurant environment.
- Exhibited proficiency in opening and closing the kitchen while adhering to cleanliness and OSHA standards.
- Ensured up-to-date knowledge of evolving menu featuring unfamiliar cuisine.
Education
High School Diploma -
Pullman High School
Pullman, WA06-2012
Some College (No Degree) - Computer Information Systems
Olympic College
Bremerton, WASkills
- Technical leadership
- Customer Service Excellence
- Team Development
- Team Collaboration
- Escalation Management
- Documentation And Reporting
- Mobile Device Management
- Technical Troubleshooting
- Project Documentation Management
- IT service management
- Change Management
- Talent Acquisition
- Technical documentation writing
- Interpersonal and written communication
- Microsoft Excel
- Power BI
- Power Automate
Certification
- CompTIA Security+ (03/08/24 - 03/28/27)
- PMI Certified Assoicate in Project Management / CAPM (11/02/24 - 11/02/27)
- Leidos DSTB Certified
References
- Can be provided upon request
Timeline
IT Technical Supervisor
S&K Global Solutions
04.2021 - Current
Mobile Device Support Specialist
S&K Global Solutions
04.2020 - 10.2021
Technical Support Specialist
S&K Global Solutions LLC.
01.2020 - 04.2020
Marine Electrician
PSNS (Shop 51: Marine Electricians)
06.2019 - 01.2020
Kitchen Manager
Blazing Onion
11.2017 - 07.2019
Line Cook
Moctezuma’s
12.2016 - 11.2017
Sales Consultant (Electronics & Home Improvement)
Sears
06.2015 - 12.2016
Line Cook
Aloha Kitchen
05.2014 - 10.2014
High School Diploma -
Pullman High School
Some College (No Degree) - Computer Information Systems
Olympic College
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