Andrew Alford
Hartselle,AL
Summary
Proven Property Management Specialist with a track record of enhancing client satisfaction and exceeding sales targets at Cook's Pest Control and T-Mobile. Skilled in property management and client relations, adept at problem-solving and critical thinking. Demonstrates exceptional organizational abilities and communication, ensuring optimal property and inventory control. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Property Management Specialist
Gleason Research Associates, Inc.
02.2023 - Current
- Maintains accountability of Government Hand Receipt accounts through the Auto Scan Tracking System (ASTS) in parallel with the Army Global Combat Support System (GCSS-A), ensuring all established Property Book Office (PBO) regulatory requirements are met.
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Safely manages loading and unloading of transported property for shipping and receiving, delivery and setup as a trained and licensed vehicle and equipment operator to include Preventive Maintenance Checks and Services (PMCS), Government Owned Vehicles (GOV), forklifts and pallet jack.
- Recommends inventory control and accountability processes for hand receipt accounts and provides location assessment and documentation input of property and equipment.
- Responsible for property additions, correction, turn-ins, lateral transfers in/out; cyclic, sensitive items and annual inventory tracking; shipping, receiving, inspection, storing, issue, delivery and set up of organizational and installation property.
Sales Specialist
Cook's Pest Control
08.2022 - 02.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Mobile Expert
T-Mobile
08.2017 - 08.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Maximized customer engagement by offering specialized mobile device workshops that educated users on advanced features.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Hope Christian Academy
Birmingham08.2010
Skills
- Client relations
- Organizational abilities
- Property Management Expertise
- Marketing and Advertising
- Exceptional oral and written communication skills
- Adaptable
- Staff Management
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Critical Thinking
Timeline
Property Management Specialist
Gleason Research Associates, Inc.
02.2023 - Current
Sales Specialist
Cook's Pest Control
08.2022 - 02.2023
Mobile Expert
T-Mobile
08.2017 - 08.2022
High School Diploma -
Hope Christian Academy
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