Andrew Allison
Saint Augustine
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
8
8
years of professional experience
Work History
Lot Manager
Waylen Bay Marine
11.2024 - Current
- Added and maintained key tags, inspection decals and window stickers for Number vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for Type dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
- Rendered excellent service to customers and sales staff of Number at Type dealership.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Increased vehicle turnover rate with proactive management of aging inventory and timely price adjustments.
- Picked up and delivered customers using dealership vehicles.
- Facilitated efficient communication between sales, service, and finance departments to provide seamless customer experience.
- Reduced lot maintenance costs with diligent oversight of repair schedules and vendor negotiations.
- Optimized space utilization to maximize capacity while maintaining a visually appealing showroom floor layout.
- Supported marketing efforts for special events, resulting in increased foot traffic and potential buyers on the lot.
- Resolved escalated customer issues promptly by addressing concerns and providing satisfactory solutions, preserving customer loyalty.
- Ensured compliance with safety regulations and industry standards by continuously updating knowledge on best practices.
Associate
Mhc Kenworth
05.2022 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
Manager
Tractor Supply Company
09.2020 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Irrigation
Shieldcrest Irrigation
07.2017 - 07.2020
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Adjusted sprinkler head direction and angle based on identified wet and dry areas.
- Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
- Installed irrigation systems for all types of customers, both residential and commercial.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Operated complex irrigation systems with computer controls and extensive distribution lines.
- Established lucrative customer relationships by using effective communication and active listening skills.
- Delivered high level of customer support by servicing malfunctioning systems within Number hours of complaint calls.
- Drove equipment from one site to another to deliver tools and complete jobs.
Education
Associates - Marine Engineering
College of The Florida Keys
Key West, FL05.2023
High School Diploma -
Creighton Preparatory
Omaha, NE05.2019
Skills
- Operations Management
- Staff Development
- Strategic Planning
- Business Administration
- Goal driven
- Problem solving
- Hands on approach
- Ability to adapt to any scenario
- Sales enhancement
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Negotiation
- Product management
- Business development
Timeline
Lot Manager
Waylen Bay Marine
11.2024 - Current
Associate
Mhc Kenworth
05.2022 - 08.2024
Manager
Tractor Supply Company
09.2020 - 04.2022
Irrigation
Shieldcrest Irrigation
07.2017 - 07.2020
Associates - Marine Engineering
College of The Florida Keys
High School Diploma -
Creighton Preparatory
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