Andrew Alverson

As a Juvenile Detention Officer I (JDO I) at Pinellas Regional Juvenile Detention Center, I am responsible for:

• Supervising and monitoring the daily activities of detained juveniles, ensuring their safety, security, and well-being.
• Enforcing rules and maintaining order within the facility, effectively managing behavior and resolving conflicts.
• Conducting headcounts, room searches, and safety checks to prevent escapes and contraband.
• Facilitating educational, recreational, and rehabilitative programs, promoting positive behavior and personal development.
• Maintaining detailed records and documentation of incidents, behavior reports, and daily logs.
• Providing guidance, support, and mentorship to juveniles, fostering a respectful and structured environment.
• Demonstrating exceptional capability by efficiently running a module (mod) independently, ensuring smooth operations and adherence to protocols without direct supervision.
• Collaborating with fellow staff, counselors, and external agencies to coordinate care and services for the juveniles.

This role has honed my leadership, crisis management, and communication skills, enabling me to effectively manage challenging situations and contribute to the rehabilitation and safety of the youth in my care.

As a server at Teak, a restaurant in St. Petersburg, Florida, I was responsible for:

• Greeting and seating guests, presenting menus, and explaining daily specials and menu items.
• Taking accurate food and beverage orders and relaying them to the kitchen and bar staff promptly.
• Serving food and drinks in a timely and professional manner, ensuring a high level of customer satisfaction.
• Monitoring tables, anticipating guests’ needs, and providing attentive and personalized service throughout their dining experience.
• Handling payments, processing transactions, and balancing cash registers at the end of shifts.
• Assisting with opening and closing duties, including setting up and breaking down dining areas, restocking supplies, and maintaining cleanliness.
• Addressing guest inquiries, concerns, and complaints with a positive and solution-oriented approach.
• Collaborating with team members to ensure smooth restaurant operations and a cohesive dining experience.

This role enhanced my customer service, multitasking, and communication skills, and taught me to thrive in a fast-paced and dynamic environment.

As an air ramp loader at the UPS hub in Ontario Airport, CA, I was responsible for:

• Loading and unloading packages and cargo from aircraft, ensuring timely and efficient operations.
• Inspecting and verifying cargo for proper handling, labeling, and documentation.
• Operating ground support equipment, such as tugs, belt loaders, and cargo loaders, in accordance with safety protocols.
• Coordinating with team members and supervisors to ensure smooth workflow and adherence to schedules.
• Maintaining a clean and organized work area, following safety and security regulations at all times.
• Assisting in sorting and scanning packages, preparing them for transport or delivery.
• Conducting pre-flight and post-flight checks to ensure cargo integrity and security.
• Handling heavy lifting and physical tasks in a fast-paced, dynamic environment.

This role developed my skills in logistics, teamwork, and time management, and reinforced the importance of precision and safety in a high-pressure setting.

Worked as a versatile and reliable employee at Ralph's, excelling in multiple departments:

• Meat Department: Managed inventory, ensured product quality and freshness, maintained cleanliness and safety standards, and provided exceptional customer service with product recommendations and assistance.
• Front Bagging: Efficiently bagged groceries, assisted customers with their purchases, maintained a clean and organized checkout area, and supported cashiers during peak hours.
• Dairy Department: Stocked shelves, rotated products for freshness, monitored inventory levels, and provided prompt customer assistance and product information.
• Pick-Up Department: Processed online orders, accurately picked and packed items, ensured timely and accurate order fulfillment, and maintained excellent communication with customers for seamless service.

Demonstrated exceptional flexibility by seamlessly transitioning between roles, adapting to different departmental needs, and consistently delivering high-quality service across all areas. Developed strong multitasking, organizational, and customer service skills through diverse responsibilities.

As an employee at Subway in Rancho Cucamonga, California, I was responsible for:

• Greeting customers and taking their orders, ensuring accuracy and providing excellent customer service.
• Preparing sandwiches, salads, and other menu items according to Subway’s standards and customer preferences.
• Operating the cash register, handling transactions, and balancing the register at the end of shifts.
• Maintaining cleanliness and organization of the food preparation area, dining area, and restrooms.
• Restocking ingredients and supplies, monitoring inventory levels, and placing orders as needed.
• Adhering to food safety and sanitation guidelines to ensure a safe and healthy environment.
• Assisting with opening and closing duties, including setting up and breaking down equipment.
• Addressing customer inquiries, concerns, and complaints promptly and professionally.

This role enhanced my customer service, multitasking, and food preparation skills, and emphasized the importance of maintaining high standards in a fast-paced environment.