Andrew Alvord
Bossier City,LA
Summary
Results-driven technician with a strong background in aircraft maintenance, evidenced by a key role at the United States Air Force, USAF. Excelled in troubleshooting, repairs, and ensuring air force safety guidelines, alongside demonstrating expertise time-management and team collaboration. Comprehends customer relationships and unprecedented customer satisfaction. Proven ability to enhance safety and efficiency, with a knack for fostering positive and uplifting work environments and streamlining processes.
Overview
6
6
years of professional experience
Work History
Aircraft Maintenance Technician
United States Air Force, USAF
Barksale A.F.B, LA
06.2021 - Current
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Diagnosed faults and developed resolution plans.
- Removed components such as landing gear, engines, and flight control.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Streamlined work processes by implementing standardized procedures for routine maintenance tasks.
Ice Cream Server
Double Rainbow Cafe
Benicia, CA
06.2020 - 03.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Identified opportunities for process improvement within the store''s operations, resulting in increased efficiency and productivity.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Lead Busser
Zio Fraedo's
Vallejo, CA
10.2018 - 03.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
Benicia High School
Benicia, CA06.2019
Skills
- Aircraft inspections
- Aircraft Systems Knowledge
- Troubleshooting and repair
- Reading technical manuals
- Customer Service
- Patience and Empathy
- Time Management
- Team Collaboration
- Work Ethic and Integrity
- Problem solving ability
Languages
tagalog
Native or Bilingual
Timeline
Aircraft Maintenance Technician
United States Air Force, USAF
06.2021 - Current
Ice Cream Server
Double Rainbow Cafe
06.2020 - 03.2021
Lead Busser
Zio Fraedo's
10.2018 - 03.2020
High School Diploma -
Benicia High School